QA Engineer

• Guide and manage outreach department and outreach efforts
• Interviewing, hiring, and training new direct reports
• Directly supervise Quality Assurance supervisor
• Oversee implementation Quality Assurance policies and practices
• Stay updated on current Quality Assurance and Quality Improvement trends
• Oversee responses to service quality concerns
• Investigate and formally respond to whistleblower complaints
• Oversee development and implementation of relevant GGRC staff and/or service provider trainings
• Attend Community Care Licensing (CCL) meetings as needed
• Directly Supervise the Quality Improvement and Risk Analysis Specialist
• Represent GGRC on the DDS Regional Management Advisory Committee
• Chair GGRC Risk Management Committee
• Ensure ongoing Residential Services Orientation
• Provide support for process improvement across the Community Services Department
• Adhere to HIPAA and other confidentiality requirements

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