IT Support Technician

GOL Linhas Aéreas

TI Support Technician assisting with tier-one service requests, supporting corporate systems and productivity tools with a focus on internal customer satisfaction.

Posted 6/9/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handling first-level tickets (Service Desk), performing analysis, logging, categorization, and routing of requests.
Supporting software, corporate systems, email, and productivity tools.
Creating, modifying, blocking, and removing user access in accordance with information security policies.
Managing permissions and access profiles for corporate systems.
Assisting with onboarding, internal transfers, and offboarding processes for employees.
Monitoring and ensuring compliance with service level agreements (SLAs).
Liaising with infrastructure, systems, information security teams, and vendors.

Requirements

What you’ll need

Experience with Service Desk, Help Desk, or Technical Support.
Knowledge of Active Directory, Microsoft 365, identity and access management (IAM), and ticketing systems.
Strong communication skills, organized, and customer-focused (internal customers).
Technical vocational degree in IT or currently pursuing a Bachelor's degree in IT or a related field.

Benefits

Comp & perks

Health insurance;
Dental plan;
Group life insurance;
Pharmacy assistance;
Meal allowance;
Food allowance;
Transportation allowance;
Profit-sharing (PLR);
Gympass or Totalpass;
Partner benefits club with hundreds of partner companies;
Birthday day off.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Service DeskHelp DeskTechnical SupportActive DirectoryMicrosoft 365identity and access managementticketing systems

Soft Skills

communication skillsorganizedcustomer-focused

Certifications

Technical vocational degree in ITBachelor's degree in IT