Live Messaging Agent – Temp (6 month)

GoHealth Urgent Care

Live Messaging Agent supporting GoHealth Urgent Care patients through digital chat. Providing non-clinical care information, documenting interactions, and routing clinical inquiries appropriately.

Posted 8/17/2026part-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on patient advocacy, utilizing tools like Salesforce and scheduling platforms such as QGenda and Clockwise. Maintains compliance with HIPAA standards while effectively managing multiple digital communication channels.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyQGenda FamiliarityEffective Multitasking SkillsHIPAA Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceDigital Messaging SupportData DocumentationWorkflow AdherenceProblem-SolvingAttention to DetailTime ManagementScheduling Management

Soft Skills

Interpersonal SkillsEmpathyAdaptabilityCollaborationJudgment

Tools & Technologies

SalesforceQGendaClockwise

Industry Keywords

HealthcareUrgent CarePatient AdvocacyCompliance StandardsDigital Communication

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Serve as the first point of contact for GoHealth Urgent Care patients through the digital live messaging platform
Respond to inbound live chat and messaging inquiries professionally, empathetically, and efficiently
Provide non-clinical information about services, insurance, self-pay options, imaging availability, clinic hours, locations, and visit preparation
Accurately document interactions and outcomes within Salesforce
Route clinical or emergent inquiries appropriately according to escalation and safety guidelines
Use QGenda and Clockwise to manage scheduling, provider and X-ray availability, and workflow adherence
Maintain knowledge of GoHealth locations, services, and operational updates
Adhere to HIPAA, privacy, and compliance standards
Foster collaboration, innovation, diversity and inclusion, courage and integrity, and accountability

Requirements

What you’ll need

High school diploma or equivalent required
1+ year of experience in customer service, contact center, or digital messaging support
Prior healthcare, urgent care, or non-clinical patient-facing support experience
Associate or bachelor’s degree preferred
Experience using Salesforce preferred
Familiarity with workforce management or scheduling tools such as QGenda or Clockwise preferred
Excellent judgment and interpersonal skills
Ability to work prolonged periods at a computer with extended screen usage
Strong written communication and effective multitasking skills
Adaptability and resilience in a dynamic healthcare setting
Proficiency working across multiple systems and digital platforms simultaneously
Ability to follow standardized workflows while exercising sound judgment and discretion
Customer-focused problem-solving and issue-resolution skills
Empathy-driven approach focused on patient advocacy
High attention to detail, accuracy, and data integrity
Effective time management and prioritization in a metrics-driven environment
Ability to work collaboratively while maintaining individual accountability
Commitment to a collaborative, inclusive, and service-oriented team culture

Benefits

Comp & perks

Part-time temporary position for 6 months
No travel is required for this position
Equal Employment Opportunity and reasonable accommodations for qualified individuals with disabilities