Team Lead, Medical Assistant

GoHealth Urgent Care

Team Lead Medical Assistant at GoHealth Urgent Care overseeing clinical operations and providing patient care. Responsible for team supervision, administrative tasks, and ensuring service delivery quality.

Posted 7/29/2026full-timeIndianapolis • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient intake, medical history documentation, and point-of-care testing while ensuring compliance with healthcare regulations. Proficient in managing team operations, inventory control, and maintaining accurate Electronic Health Records (EHR).

Highest-signal resume keywords

Medical Assistant ExperiencePatient Intake and DocumentationElectronic Health Records (EHR)BLS CertificationLeadership or Supervisory Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Point-of-Care TestingMedical TerminologyInventory ManagementPatient RegistrationInsurance VerificationCo-Pay CollectionQA/QC LogsOpening/Closing ProceduresClinical WorkflowsPerformance Management

Soft Skills

Time ManagementMultitaskingCommunication SkillsInterpersonal SkillsAttention to Detail

Tools & Technologies

Microsoft OfficeElectronic Health Records (EHR) Systems

Certifications & Qualifications

CMA (AAMA)RMA (AMT or AAH)CCMA (NHA)NCMA (NCCT)NRCMA (NAHP)ARMABLS CertificationCPOE Certification

Industry Keywords

HealthcarePatient CareComplianceMedical Assistant ProgramTeam Supervision

About the role

Key responsibilities & impact

Provide day-to-day supervision and support to center team members
Oversee daily operations including inventory, ordering, cash handling, and follow-ups
Conduct monthly inventory and approve supply orders
Support ROM with patient concerns and center-level escalations
Participate in hiring processes and provide feedback on candidates
Assist with performance management, coaching, and development of team members
Support MOD (Manager on Duty) responsibilities including meetings, events, and weekend coverage
Partner with leadership on KPIs and strategic initiatives (NPS, patient flow, registration accuracy, etc.)
Assist with staffing coverage as needed, including last-minute callouts
Perform patient intake, including medical history, vitals, and visit documentation
Conduct point-of-care testing (e.g., flu, strep, urinalysis, ECG)
Prepare patients for exams and support providers during visits
Educate patients and provide updates on care status
Coordinate referrals and follow-up care
Complete patient registration, insurance verification, and co-pay collection
Maintain accurate medical records and EHR documentation
Ensure clinic cleanliness, stocking, and readiness
Perform opening/closing procedures and end-of-day reporting
Monitor equipment calibration, QA/QC logs, and submit maintenance requests
Conduct patient follow-up calls and manage communications
Support compliance with company policies, including corrective action processes

Requirements

What you’ll need

High school diploma or equivalent required
Graduate of an accredited Medical Assistant program preferred
2+ years of Medical Assistant experience required
5+ years of healthcare or relevant experience (or military medical experience) may be considered in lieu of certifications
Leadership or supervisory experience preferred
One of the following is required: CMA (AAMA) RMA (AMT or AAH) CCMA (NHA) NCMA (NCCT) NRCMA (NAHP) ARMA OR accepted at hire: EMT, CNA, LPN, or RN
Additional requirements: BLS certification (required at hire)
CPOE certification within 2 weeks of start (if not already certified)
Valid driver’s license and successful MVR check
Strong knowledge of medical terminology and clinical workflows
Excellent time management and multitasking skills
Strong communication and interpersonal skills
High attention to detail and organizational ability
Proficiency in Microsoft Office and Electronic Health Records (EHR) systems
Customer service-focused with strong problem-solving skills.

Benefits

Comp & perks

Must be able to work flexible schedules, including weekends and holidays
May be required to travel between centers as needed
All other duties as assigned