Team Leader

GoHealth Urgent Care

Team Leader in urgent care centers overseeing medical operations and staff management. Collaborating with providers while managing patient care and operational excellence.

Posted 7/9/2026full-timeO'Fallon • Montana • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Supervise and support team members and business operations.
Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
Conduct monthly inventory.
Responsible for order approval.
Assist ROM in resolving patient concerns at the center.
Provide weekly oversight of calibrator calls.
Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.).
Responsible for site walk-throughs.
Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assigned center.
Coordinate provider referrals to assigned Specialist.
Answer patient questions regarding their care and keep them informed of their status.
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
Ensure reception is well maintained.
Conduct courtesy call-backs for patient follow-up.

Requirements

What you’ll need

Graduate of a Medical Assistant Program preferred
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
High school diploma or equivalent required
2+ years of Medical Assistant experience
Knowledge of medical terminology strongly preferred
One of the following certifications is required (or must obtain within 15 months of hire): ARMA- American Registry of Medical Assistants, CCMA- Certified Clinical Medical Assistant, CMA- Certified Medical Assistant, RMA- Registered Medical Assistant, NCMA- National Certified Medical Assistant, NRCMA – Nationally Registered Certified Medical Assistant
Valid State Driver’s License.
Basic Life Support (BLS) required at time of hire.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Point Of Care TestingVital Signs MeasurementInsurance VerificationCo-Pay ProcessingPatient Appointment Scheduling

Soft Skills

Team SupervisionPatient CommunicationProblem Solving

Certifications

Certified Medical Assistant (CMA)Registered Medical Assistant (RMA)Certified Clinical Medical Assistant (CCMA)National Certified Medical Assistant (NCMA)Nationally Registered Certified Medical Assistant (NRCMA)