IT Support Technician

GoHealth Urgent Care

IT Support Technician providing technical support for team members in a remote setting. Managing support tickets and troubleshooting IT systems in a fast-paced environment.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Serve as the first point of contact for IT issues reported via phone, email, or ticketing system.
Perform basic troubleshooting for hardware, software, network, and connectivity issues.
Provide support for password resets, basic software configurations, and setup assistance.
Assist users in navigating systems, applications, and basic IT functionality.
Install and support standard software applications.
Manage basic user account tasks such as account creation, password resets, and access provisioning within predefined limits.
Monitor IT systems and report issues such as downtimes or outages to appropriate teams.
Log all incoming support requests in Zendesk, ensuring accurate details and timely responses.
Prioritize and categorize tickets based on severity and SLA guidelines.
Escalate unresolved or complex issues to Tier 2 or other teams with clear documentation.
Document common issues and resolutions to contribute to the knowledge base.
Maintain a professional and customer-focused approach when assisting users.

Requirements

What you’ll need

Associate’s degree in Computer Science or related field
1+ years of related IT Technical Support
Experience with IT support ticket systems such as Zendesk
Customer Service experience (phone calls, video and customer-facing in person)
Experience with Windows 10 and later
Preferred licenses or certifications: Azure Fundamentals (AZ-900), Microsoft 365 Fundamentals (MS-900), CompTIA A+, CompTIA Network+, CompTIA Security+, Apple Certifications
2+ years of IT tech support experience
Familiarity and experience with healthcare regulatory compliance and reporting bodies (HIPAA, JACHO, etc.)

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware supportsoftware supportnetwork supportpassword resetssoftware configurationuser account managementticket prioritizationdocumentationknowledge base contribution

Soft Skills

customer servicecommunicationproblem-solvingprofessionalismcustomer-focused approach

Certifications

Azure Fundamentals (AZ-900)Microsoft 365 Fundamentals (MS-900)CompTIA A+CompTIA Network+CompTIA Security+Apple Certifications