GoHealth Urgent Care

Site Reliability Engineer

GoHealth Urgent Care

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AWSAzureCloudDockerJavaScriptKubernetesNext.jsNode.jsNoSQLReactSplunkSQLTerraformTypeScript

About the role

  • Monitor, maintain, and optimize production web applications for reliability, uptime, and performance.
  • Collaborate with front and backend developers to ensure robust application health, efficient data flows, and rapid issue resolution.
  • Triage, investigate and drive customer support issues to resolution, performing root cause analysis and minimizing downtime.
  • Lead efforts to identify, remediate, and document security vulnerabilities in application code, partnering with security teams for best practices.
  • Implement and maintain application-level monitoring, logging, and alerting to proactively identify and address issues.
  • Collaborate with cross-functional teams (Product Owners, DevOps, Security and Compliance, Support) to deliver seamless end-to-end customer experiences.
  • Create and maintain technical and procedural documentation for systems, integrations, and processes.
  • Manage and optimize Azure DevOps pipelines, CI/CD processes, and production deployments.

Requirements

  • Bachelor’s degree in computer science, Information Technology, or related field; demonstrated experience may be accepted in lieu of a degree.
  • 4+ years of professional experience in software development with a focus on application maintenance, customer support, and reliability engineering.
  • Experience remediating security vulnerabilities and implementing secure coding practices.
  • Proven ability to troubleshoot, optimize, and enhance application performance in high-scale production environments.
  • Experience with monitoring, logging, and observability tools (e.g., New Relic, Datadog, Splunk, Azure or AWS observability)
  • Hands on experience working with and developing backend technologies and frameworks including Node.js, TypeScript, SQL/NoSQL databases.
  • Hands on experience working with and developing frontend technologies including ReactJS, NextJS, Vercel.
  • Strong experience with Azure DevOps, CI/CD pipelines, and production deployments.
  • Familiarity with container orchestration (Docker, Kubernetes) and cloud platforms (Azure preferred).
  • Experience in healthcare or other highly regulated industries.
  • Familiarity with security frameworks (OWASP, CVSS, MITRE ATT&CK).
  • Experience with automated testing, infrastructure-as-code (Terraform), and event-driven architectures.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
application maintenancecustomer supportreliability engineeringsecure coding practicesapplication performance optimizationbackend technologiesfrontend technologiesautomated testinginfrastructure-as-codeevent-driven architectures
Soft skills
collaborationtroubleshootingproblem-solvingdocumentationcommunication