Director, Product Management
GoHealth Urgent Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead, coach, and develop internal product owners for all patient-facing platforms
- Foster a culture of innovation, collaboration, and patient-centricity
- Serve as the enterprise product leader for patient experience technology
- Identify, evaluate, and implement solutions that enhance every aspect of the customer patient journey
- Develop and communicate a unified roadmap for patient-facing technology initiatives
- Partner with clinical, operational, and technology teams to understand pain points and opportunities
- Establish and monitor KPIs related to patient experience
- Oversee daily operations of application support and administration for patient-facing platforms
Requirements
- Bachelor's degree in information technology, Computer Science, marketing, or a related field
- 7+ years of experience in product ownership, technology or a related role
- 3+ years in provider healthcare
- Experience leading teams focused on patient/customer experience improvement
- Experience working in an agile environment and with cross-functional teams
- Relevant certifications in product management, agile methodologies, or related areas.
Benefits
- Health insurance
- 401(k) plan
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product ownershippatient experience technologyKPI monitoringagile methodologiesapplication supporttechnology implementationroadmap developmentcustomer journey enhancementcross-functional team collaborationsolution evaluation
Soft skills
leadershipcoachinginnovationcollaborationcommunicationproblem-solvingteam developmentpatient-centricityoperational understandingcultural fostering
Certifications
product management certificationagile certification