GoHealth Urgent Care

Call Center Representative – Medical Assistant

GoHealth Urgent Care

full-time

Posted on:

Location Type: Remote

Location: Remote • Connecticut • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Receive high volume of incoming patient calls
  • Make outgoing calls to relay results to patients as requested by providers
  • Document all interactions using Epic SmartPhrases/Template
  • Check voicemails hourly and end of day
  • Address provider tasks promptly and route notes to providers
  • Prioritize multitasking and documentation accuracy
  • Utilize and Respond to Microsoft Teams messages in real-time
  • Will utilize company computer requiring VPN and stable internet
  • Ensure device encryption and patient data protection
  • Objective, accurate, and complete charting
  • Escalate undocumented results to providers
  • Maintain professionalism during patient interactions

Requirements

  • High School Diploma required
  • Graduate of a Medical Assisting Program preferred
  • Medical Assistant experience preferred
  • Front Desk experience preferred
  • Minimum 2 years of experience with EPIC EMR Required
  • Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA)
  • Under one year of Medical Assistant experience requires one of the following Certifications at the time of hire: CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association), CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant), RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists), NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing), NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)
  • In lieu of an approved MA Certification, 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting or 1+ years of working phlebotomist experience is required
  • In lieu of an approved MA Certification: Graduate of an Accredited School of Nursing or LPN or RN or EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) or CNA - Certified Nursing Assistant
Benefits
  • Medical, Dental, Vision, 401k matching
  • Employee assistance and wellness programs including a strong focus on promoting mental health
  • Generous Paid time off
  • Growth opportunities
  • Sign on bonus up to $3,500 for external candidates

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
EPIC EMRMedical AssistingChartingDocumentation AccuracyPatient Data ProtectionMultitaskingPhlebotomy
Soft skills
ProfessionalismCommunicationPrioritizationObjectiveAccuracy
Certifications
Basic Life Support (BLS)CCMACMARMANCMANRCMACNALPNRNEMT