On-Site Manager
GoHealth Urgent Care
full-time
Posted on:
Location Type: Office
Location: Fishers • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Ray
About the role
- Oversee approximately 40 employees with cost management responsibilities
- Monitor NPS scores and put in place measures to address patient satisfaction and customer service issues
- Accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technician
- Monitor patient flow, and managing ongoing front and back-office operations closely
- Supervise, coach, evaluate, and mentor employees; conduct performance review
- Collaborate with HR team in developing and issuing performance reviews and terminating employees
- Maintain patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
- Inspect facility on a daily basis for any structural, cosmetic, or operational repairs
- Reconcile daily payment collections
- Ensure staff is working productively and professionally throughout all working hours
- Maintain office and medical supplies for inventory/par levels
- Facilitate the deployment of new testing technologies through in-servicing staff
- Coordinate with key vendors/departments including radiology and external call centers
- Perform HIPAA walk-throughs and inspections
- Manage processes with external vendors including supply distributors and call centers
- Travel between assigned centers as needed
Requirements
- High School Diploma or equivalent required
- Bachelor’s Degree in Health Care Administration, Business Administration, Management, or related field preferred
- 2-3 years of management experience or 5+ years clinical experience or 3+ years of GoHealthUC experience required
- Valid State Driver’s License required
- Ability to hire, train and manage employees
- Ability to work independently, accurately, and efficiently
- Comfortable with constructive confrontation and counseling management
- Strong decision-making, problem-solving, and communication skills
- Customer Service Scheduling Communication Skills Vendor Management MS Office Coaching and mentoring
Benefits
- Health insurance
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cost managementschedulingperformance reviewpatient flow managementinventory managementvendor managementHIPAA compliancetesting technologies deploymentpayment reconciliationemployee training
Soft skills
leadershipcoachingmentoringdecision-makingproblem-solvingcommunicationcustomer serviceindependenceconstructive confrontationcounseling
Certifications
High School DiplomaBachelor’s Degree in Health Care AdministrationBachelor’s Degree in Business AdministrationBachelor’s Degree in ManagementValid State Driver’s License