GoHealth Urgent Care

Senior CRM & Email Marketing Specialist

GoHealth Urgent Care

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Design and implement personalized email, SMS, and direct mail campaigns aimed at maximizing customer lifetime value and revenue growth.
  • Lead creative briefings in collaboration with Brand and Creative teams, providing data driven recommendations for new and existing email series.
  • Develop and refine A/B testing methodologies to optimize campaign effectiveness and engagement.
  • Monitor key performance indicators (KPIs) and deliver actionable insights to stakeholders to inform ongoing program enhancements.
  • Partner with engineering, data, and analytics teams to advance lifecycle marketing capabilities, including event-based triggers and behavioral segmentation.
  • Conduct in-depth analysis of customer data to uncover behavioral trends, preferences, and segmentation opportunities.
  • Align lifecycle marketing initiatives with broader retention goals by working closely with marketing, insights, brand, merchandising, and site teams.

Requirements

  • Bachelor’s degree in marketing or related field.
  • 5+ years in marketing, with an agency or similar role.
  • 5+ years of experience in lifecycle marketing, with a strong background in journey building and campaign execution.
  • Ability to build and manage customer journeys across Email, SMS, and direct mail to drive retention and revenue.
  • Skilled in using Salesforce Marketing Cloud for campaign creation, automation, segmentation, and reporting.
  • Experience designing, launching, and optimizing personalized, data-driven marketing campaigns.
  • Proficient in deploying and managing tools that support scalable, automated marketing initiatives.
  • Strong ability to work across teams (brand, creative, merchandising, analytics) to align marketing efforts.
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
lifecycle marketingA/B testingcampaign executioncustomer journey buildingdata analysisbehavioral segmentationpersonalized marketingemail marketingSMS marketingdirect mail marketing
Soft skills
collaborationdata-driven decision makingcommunicationstakeholder engagementcreative thinkingproblem solvingteamworkinsight generationorganizational skillsleadership
Certifications
Bachelor’s degree in marketingmarketing certifications
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Cloud