Service Governance Specialist, APAC

GoGlobal

Service Governance Specialist coordinating SLA/KPI reporting and operational reviews for GoGlobal, a professional services company simplifying international business expansion. Managing governance cadence, escalations, dashboards, and continuous improvement across regional services.

Posted 8/5/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Service Delivery and Governance, with strong analytical skills to interpret operational data and identify trends. Proficient in managing governance processes, reporting, and stakeholder communication within a multinational environment.

Highest-signal resume keywords

Service Delivery ManagementGovernance ReportingStakeholder ManagementAnalytical SkillsSLA Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Governance Cadence CoordinationPerformance Trend AnalysisOperational Dashboard MaintenanceRoot Cause AnalysisKPI Reporting

Soft Skills

Organizational SkillsAttention to DetailCommunication SkillsRelationship BuildingProblem-Solving

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointServiceNowJiraMonday.com

Industry Keywords

Business AdministrationOperations ManagementProject ManagementShared ServicesGlobal Business Operations

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Coordinate and manage the AMER governance cadence, including Quarterly Business Reviews, service review meetings, governance forums, and operational dashboards.
Prepare governance reports, meeting materials, and performance summaries for internal stakeholders.
Ensure governance activities are delivered accurately and on schedule.
Monitor Service Level Agreements and Key Performance Indicators across regional services.
Identify performance trends, highlight risks, and escalate SLA breaches where appropriate.
Maintain governance dashboards and provide regular reporting to leadership.
Track operational issues, risks, and escalations through to resolution.
Coordinate with cross-functional teams to ensure timely follow-up and closure of action items.
Maintain accurate records of governance decisions, issues, and mitigation plans.
Support root cause analysis for recurring operational issues.
Identify opportunities to improve governance processes, reporting, and service delivery.
Contribute to regional initiatives that enhance operational efficiency and service quality.
Build effective working relationships with regional operational teams and business stakeholders.
Coordinate governance meetings and ensure follow-up actions are completed.
Support leadership by providing accurate governance reporting and operational insights.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field
4–6 years of experience in Service Delivery, Service Governance, Operations, PMO, Business Operations, or a related function
Experience coordinating governance meetings, reporting, and operational reviews
Strong analytical skills with the ability to interpret operational data and identify trends
Excellent organizational skills with strong attention to detail
Ability to manage multiple priorities and meet recurring reporting deadlines
Strong stakeholder management and communication skills
Proficiency in Microsoft Excel, PowerPoint, and reporting tools
Experience with service management or governance platforms such as ServiceNow, Jira, Monday.com, or similar tools
Exposure to shared services, professional services, HR services, payroll, or global business operations
Familiarity with SLA management, KPI reporting, and governance best practices
Experience working within a multinational or global organization

Benefits

Comp & perks

Flexible remote and hybrid working arrangements
Real ownership and autonomy to make meaningful decisions
Diverse, collaborative, and supportive global team
Opportunities to work across international markets
Fast career progression based on performance and impact
Merit-based career progression
Global opportunities to collaborate with colleagues, partners, and clients around the world
Continuous growth and ongoing career opportunities
High-performance culture
Collaborative environment
Transparency and trust
Work-life balance support
Background and reference checks, to the extent permissible by law