Service Governance Specialist, Europe

GoGlobal

Service Governance Specialist coordinating EMEA SLA/KPI reporting, governance forums, and operational escalations. Supporting GoGlobal’s international expansion, HR, finance, and entity-management services across global markets.

Posted 8/5/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in governance coordination, operational reporting, and performance analysis, with a strong focus on service delivery and stakeholder management. Proficient in utilizing governance platforms and analytical tools to enhance operational efficiency and service quality.

Highest-signal resume keywords

Governance CoordinationService Level Agreement ManagementKey Performance Indicator ReportingStakeholder ManagementOperational Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsOperational Data InterpretationGovernance ReportingPerformance Trend IdentificationRoot Cause Analysis

Soft Skills

Organizational SkillsAttention to DetailCommunication SkillsRelationship BuildingTime Management

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointServiceNowJiraMonday.com

Industry Keywords

Service DeliveryService GovernanceOperations ManagementPMOGlobal Business Operations

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Coordinate and manage the EMEA governance cadence, including Quarterly Business Reviews, service review meetings, governance forums, and operational dashboards
Prepare governance reports, meeting materials, and performance summaries for internal stakeholders
Ensure governance activities are delivered accurately and on schedule
Monitor Service Level Agreements and Key Performance Indicators across regional services
Identify performance trends, highlight risks, and escalate SLA breaches
Maintain governance dashboards and provide regular reporting to leadership
Track operational issues, risks, and escalations through resolution
Coordinate with cross-functional teams on follow-up and closure of action items
Maintain records of governance decisions, issues, and mitigation plans
Support root cause analysis for recurring operational issues
Identify opportunities to improve governance processes, reporting, and service delivery
Contribute to regional initiatives enhancing operational efficiency and service quality
Build working relationships with regional operational teams and business stakeholders
Coordinate governance meetings and ensure follow-up actions are completed
Provide leadership with accurate governance reporting and operational insights

Requirements

What you’ll need

Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field
4–6 years of experience in Service Delivery, Service Governance, Operations, PMO, Business Operations, or a related function
Experience coordinating governance meetings, reporting, and operational reviews
Strong analytical skills with ability to interpret operational data and identify trends
Excellent organizational skills and strong attention to detail
Ability to manage multiple priorities and meet recurring reporting deadlines
Strong stakeholder management and communication skills
Proficiency in Microsoft Excel, PowerPoint, and reporting tools
Experience with service management or governance platforms such as ServiceNow, Jira, Monday.com, or similar tools
Exposure to shared services, professional services, HR services, payroll, or global business operations
Familiarity with SLA management, KPI reporting, and governance best practices
Experience working within a multinational or global organization

Benefits

Comp & perks

Real ownership and autonomy to make meaningful decisions
Diverse, collaborative, and supportive global team
Opportunities to work across international markets
Fast career progression based on performance and impact
Flexible remote and hybrid working arrangements
Merit-based career progression
Global career opportunities
Continuous growth and ongoing career opportunities
High-performance culture
Collaborative environment
Transparency and trust
Flexible working supporting productivity, agility, and work-life balance
Background and reference checks, to the extent permissible by law