Accounting Manager

• Provide in-depth technical expertise for their assigned product.
• Act as the go-to expert on local regulations, ensuring operational compliance.
• Review and interpret local rule changes, advising GBS and relevant teams on required adjustments.
• Own regulatory updates and coordinate with Knowledge Management (KM) for internal and external communications.
• Review deliverables for accuracy, completeness, and adherence to both global and local standards.
• Train and coach centralised team members to gradually build internal capabilities.
• Conduct periodic quality reviews, spot-checks, and audits to maintain consistent service standards.
• Develop and maintain country-specific SOPs and compliance checklists aligned with global frameworks.
• Support client’s calls to clarify local compliance and technical matters.
• Support client onboarding under Service Delivery (SD) guidance during transition phases.
• Review SoW and Onboarding Master templates to ensure alignment with local requirements.
• Perform onboarding tasks as needed to set proper process baselines before handover to delivery teams.
• Work closely with GBS functions and other SMEs for cohesive delivery.
• Support vendor sourcing, selection, and coordination where local presence or language is needed.
• Perform tasks that require local presence, such as statutory filings, bank coordination, notarisation, or client documentation.
• Provide local solutions that align with central governance, ensuring compliance while addressing on-the-ground realities.
• Identify and propose process standardization or automation opportunities to enhance scalability and control.
• Actively contribute to SME networks, knowledge-sharing sessions, and continuous improvement efforts.
• Be proactive: anticipate issues and act before escalation.
• Be empathetic: support teams with understanding, not judgement.
• Be open-minded: listen and consider multiple perspectives.
• Be accountable: know what’s in the Service Offering and deliver it.
• Be hands-on: check work, spot errors, and train others; advice must come from practice.
• Be solution-driven: don’t complain, find a way.
• Be professional: act as a bridge between global guidance and local execution, ensuring integrity and alignment.

Accounting, Tax & Payment Subject Matter Expert

Accounting and Tax Advisor