Manager, Strategy & Operations

GoFundMe.org

Manager in Strategy & Operations leading program managers at GoFundMe. Empowering teams by translating business priorities into structured, measurable programs.

Posted 5/27/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $144,000 - $216,000 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of Program Managers, fostering a culture of accountability, continuous improvement, and high performance.
Set clear performance expectations, provide ongoing coaching and feedback, and conduct regular career development conversations to grow and retain top talent.
Serve as a strategic thought partner to S&O and functional leadership, translating business priorities into structured, measurable programs with clear owners and milestones.
Oversee program management for Trust & Safety initiatives, including the design, launch, and iteration of policies and enforcement workflows that protect users and maintain platform integrity.
Lead programs supporting the company's risk management and regulatory compliance obligations, ensuring work is executed on time and meets internal and external standards.
Drive cross-functional collaboration with Legal, Policy, Engineering, Product, and Finance to translate Trust & Safety and compliance priorities into operational programs.
Manage programs that bridge Product and Trust & Safety teams, ensuring seamless go-to-market readiness, feature launches, and operational handoffs.
Establish and maintain operational playbooks, escalation frameworks, and KPIs to measure the effectiveness of programs across all three pillars.
Identify structural inefficiencies, emerging risks, and gaps in existing operations; develop and implement scalable solutions with measurable impact.
Lead quarterly and annual planning cycles for the team, including OKR setting, resource allocation, and roadmap development.
Build executive-ready reporting, performance narratives, and strategic recommendations that drive clarity and alignment at the senior leadership level.
Drive change management efforts associated with new programs, policies, tooling launches, or organizational models.

Requirements

What you’ll need

7+ years of experience in program management, strategy & operations, management consulting, or a related field, with at least 2 years in a people management role.
Proven track record of leading and developing high-performing teams in fast-paced, high-growth environments.
Demonstrated experience managing complex, cross-functional programs that delivered measurable outcomes at the senior leadership level.
Experience working in or closely with Trust & Safety, Risk, Compliance, or Policy functions.
Strong business judgment with the ability to balance operational efficiency, risk mitigation, and long-term strategy.
Exceptional organizational skills with the ability to manage multiple high-priority workstreams simultaneously without losing sight of the details.
Strong executive communication skills — able to distill complex, ambiguous situations into clear narratives and actionable recommendations.
Ability to operate autonomously and proactively in ambiguous, fast-moving environments.
Demonstrated ability to build influence and drive alignment across diverse stakeholder groups without direct authority.
Experience in Trust & Safety, fraud prevention, compliance, platform risk, or marketplace integrity at a high-growth technology, ecommerce, fintech, or marketplace company.
Familiarity with regulatory frameworks relevant to technology platforms (e.g., GDPR, CCPA, AML/KYC, or sector-specific requirements).
Proficiency with project management tools such as ClickUp, Jira, or Monday.com; comfort with data tools such as SQL, Tableau, or Looker is a plus.

Benefits

Comp & perks

Competitive pay and comprehensive healthcare benefits.
Financial assistance for things like hybrid work, family planning.
Generous parental leave.
Flexible time-off policies.
Mental health and wellness resources.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementstrategy & operationsmanagement consultingrisk managementregulatory compliancechange managementOKR settingresource allocationdata analysiscross-functional program management

Soft Skills

leadershipmentoringcoachingorganizational skillsexecutive communicationstrategic thinkinginfluencealignmentproblem-solvingaccountability