Senior Director, Payments Risk
GoFundMe.org
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $202,500 - $304,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Serve as a senior leader for payments risk and compliance, acting as an expert advisor to the company and the Board
- Establish and continuously evolve frameworks for CDD, EDD, KYC/KYB, transaction monitoring, and suspicious activity management
- Lead GoFundMe’s evolution toward greater control of our own payments, collaborating deeply with multiple internal and external teams
- Ensure compliance with AML, sanctions, card network rules, and relevant U.S. and international standards
- Oversee and coach teams responsible for analyzing fundraisers for fraud or money-laundering risks
- Improve, track, and communicate loss reporting, ensuring root-cause analysis and implementation of compensating controls
- Guide the design and refinement of workflows across donation review, account review, dispute prevention, and merchant/payer fraud mitigation to reduce chargeback rates and losses
- Serve as a trusted partner to executives, product leaders, finance partners, engineering, comms/public affairs, and legal stakeholders
- Create and deliver training on compliance obligations, payments risk, and best practices to a wide range of stakeholders
- Leverage SQL, Looker, and large transactional datasets to identify trends, detect anomalies, and inform strategic decisions
Requirements
- 10–15+ years of progressively senior payments risk and compliance experience
- Background at modern payments companies, processors, or fintechs
- Deep understanding of payments processing, merchant onboarding, underwriting, credit risk, fraud detection, and AML/CTF program management
- Experience leading CDD/EDD, KYC/KYB, and transaction monitoring teams
- Strong working knowledge of AML, sanctions, card network rules, and global (especially EU) best practices
- Ability to analyze complex datasets, interpret ambiguous situations, and make high-stakes decisions under pressure
- Demonstrated experience managing and developing distributed global teams in a fast-paced, high-stakes environment
- Experience partnering with communications or public affairs on high-profile or sensitive risk scenarios
- Resilient, and able to handle escalations with clarity, confidence, and composure
- Courage of conviction paired with humility
- A master communicator who can explain the “why” behind decisions in simple, non-technical language
- Ability to collaborate cross-functionally at all levels without ego or rigidity
- A natural team advocate who models GoFundMe’s core values
- True curiosity and willingness to deeply understand how work is done before driving changes
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Financial assistance for hybrid work
- Family planning support
- Generous parental leave
- Flexible time-off policies
- Mental health and wellness resources
- Learning and development programs
- DEI initiatives
- Volunteering program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payments risk managementcompliance frameworksCDDEDDKYCKYBtransaction monitoringfraud detectionAMLSQL
Soft skills
leadershipcommunicationanalytical thinkingdecision makingteam developmentcollaborationresiliencecuriosityadaptabilitycoaching