goFLUENT

Customer Success Manager – Colombian Market

goFLUENT

full-time

Posted on:

Location Type: Hybrid

Location: Colombia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Build and maintain strong relationships with clients, understanding their evolving training needs.
  • Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
  • Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
  • Identify upsell possibilities and expand client partnerships.
  • Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
  • Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Requirements

  • Fluent or bilingual in Spanish
  • Intermediate English proficiency
  • Passionate about customer success and relationship management
  • Exceptional communication and analytical skills
  • Highly organized and adaptable to varied projects
  • Proactive problem-solver with a growth mindset
  • Team player who values collaboration and knowledge-sharing
  • Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.
Benefits
  • Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.
  • Learn from top executives and visionaries in the learning and language market.
  • The experience of joining an innovative organization with an international, vibrant working environment.
  • Full on-boarding and fast ramp mentoring program leading candidate to success.
  • World-class learning experience by being a goFLUENT learner.
  • Learn from one of our 18 business languages!
  • Ability to work from any of our 20+ offices around the world.
  • Exciting team-building events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
e-LearningHR Solutionsdata analysistraining optimization
Soft Skills
customer successrelationship managementcommunicationanalytical skillsorganizational skillsadaptabilityproblem-solvinggrowth mindsetcollaborationknowledge-sharing