Develop and configure solutions within the ServiceNow platform
Implement and customize the Customer Service Management (CSM) module
Build workflows, business rules, scripts, and integrations
Support configuration and enhancement of ServiceNow applications
Work closely with business consultants and stakeholders to translate requirements into technical solutions
Perform testing, troubleshooting, and system optimization
Ensure best practices and platform standards are followed

Requirements

5+ years of hands-on experience with ServiceNow development
Experience implementing or customizing ServiceNow CSM
Experience with JavaScript scripting within ServiceNow, Workflow configuration and Integrations and platform customization.
Experience working in Agile delivery environments
Fluency in Portuguese is a must
Required certifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – Customer Service Management (CIS- CSM)

Benefits

This is a four-month contract position, with the possibility of extension based on client needs.
This position is for an independent contractor, through a payroll platform.
The talent will work REMOTELY allocated at our client.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow developmentCustomer Service Management (CSM)JavaScript scriptingWorkflow configurationIntegrationsPlatform customizationTestingTroubleshootingSystem optimizationAgile delivery

Soft Skills

CommunicationCollaborationRequirements translationProblem-solving

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist – Customer Service Management (CIS- CSM)