Customer Operations Manager

Goelett

Customer Operations Manager supporting clients with CDS solutions implementation and ensuring customer satisfaction. Collaborating internally to enhance client experiences and optimize service outcomes.

Posted 7/30/2026full-timeSaint Cloud • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in implementing client-driven solutions and providing comprehensive training to ensure successful adoption. Strong ability to analyze client performance and recommend optimizations for continuous improvement.

Highest-signal resume keywords

Client ImplementationPerformance AnalysisCross-Functional CollaborationTraining DeliveryClient Satisfaction

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsVersatile and AdaptableResults-OrientedTeam Player

Industry Keywords

CDS SolutionsMulti-Dimensional ProjectsClient Performance MonitoringContract RenewalProcess Improvement

About the role

Key responsibilities & impact

Implement CDS solutions in our clients' environments.
Support new clients during the implementation of our solutions (multi-dimensional projects: travel agencies, SBT, payment methods).
Provide comprehensive training on the use of our platforms.
Ensure post-implementation follow-up to secure successful adoption.
Monitor and analyze client performance.
Identify opportunities for improvement and growth.
Recommend optimizations to improve the use of our solutions.
Analyze issues encountered by clients and collaborate with relevant teams to resolve them.
Ensure ongoing client satisfaction.
Collaborate with the sales team to renew existing contracts.
Improve internal processes and document them.
Coordinate responses and solutions with cross-functional teams (finance, technical, procurement, and sales).

Requirements

What you’ll need

Excellent written and verbal communication skills.
Versatile and adaptable.
Ability to understand clients' business needs and propose relevant solutions.
Results-oriented, with a proven ability to meet and exceed targets.
Team player with the ability to work effectively across cross-functional teams.
Proficiency in English.

Benefits

Comp & perks

Flexible work arrangements