Client Services Representative

• Holistic management and strategic development of our accounts
• Establish, maintain and expand relationships with relevant stakeholders at decision-maker level – specialist departments, procurement and management
• Lead and moderate kick-offs, QBRs (Quarterly Business Reviews) and regular client meetings
• Identify growth, cross-selling and innovation opportunities within existing accounts
• Early detection of project challenges and close collaboration with Operations and internal teams
• Develop and implement tailored expansion and customer success strategies

Client Service Manager

Working Student, IT Client Services, Beats & Bytes