Customer Success Manager

• Develop an in-depth understanding of Go1 products, service and internal structures to find solutions and provide advice and support
• Respond promptly to customer inquiries, leveraging resources and tools to empower customers to maximise their use of Go1
• Proactively monitor customer health scores and indicators, identifying and mitigating risks to meet retention targets
• Work closely with Customer Strategy team to research and develop scaled customer engagement strategies through email, live training and proactive outreach
• Contribute to development and iteration of the scaled CS model, knowledge base, tools, and repeatable group engagement programs
• Maintain accurate and complete customer records, activities, interactions, and risks using internal tools and systems
• Utilise Gainsight’s action insights and data into proactive outreach to mitigate churn risk and facilitate customer growth
• Identify customer champions and grow an advocate community for the Go1 brand
• Mentor, coach and support other CSMs and work towards shared GRR and Customer Satisfaction targets

Customer Success Manager

Customer Success Manager

Client Success Manager – UK, Europe

Customer Success Manager

Customer Success Manager

Customer Success Manager