Account Executive

• As an Account Executive at Go1, you'll play a critical role in spearheading our growth within the Mid Market space, focusing on the Northeast territory in the United States.
• You'll identify and engage with key decision-makers, understand their evolving training and development needs, and partner with them to design and implement customized learning solutions that address their unique challenges and drive strategic objectives.
• You'll be the trusted advisor to these organizations, building strong relationships and championing Go1 as their strategic learning partner in talent development and workforce transformation.
• This is a high-impact opportunity to contribute to the expansion of a global EdTech leader, shape the future of corporate learning, and build a rewarding career alongside a passionate and collaborative team.

Account Executive – Mid Market

Producer

• Develop and execute Go1's organic social content across LinkedIn and other key platforms — with a focus on storytelling, audience resonance, and thought leadership.
• Create and repurpose multimedia content (video snippets, carousels, quote cards, podcast clips, motion graphics) that amplify PR, partnerships, and brand initiatives.
• Support Go1 executives with social media content and narrative development — drafting posts, surfacing topics, and enhancing reach.
• Identify and track relevant influencers, creators, and content partners; support outreach and co-marketing efforts that align with Go1's brand story.
• Leverage AI-native and creative tools (e.g. ChatGPT, CapCut, Canva, Descript, Figma) to accelerate production and increase output across formats.
• Monitor performance and apply insights to refine content direction and storytelling style.

Marketing Content, Social Producer

Learning and Development

• Partner with mid‑ to large‑scale organizations to design custom learning strategies that measurably drive behavior change.
• Conduct needs analysis using surveys and client meetings.
• Translate insights into SMART goals and measurable success criteria.
• Identify root causes of learning challenges and propose actionable, innovative change plans.
• Present recommendations to senior leaders with clearly defined timelines.
• Curate learning programs from Go1’s 100,000+ course library, ensuring content directly aligns with client business goals.
• Develop a comprehensive knowledge of the Go1 library, including its content partners, formats, and individual courses.
• Identify high‑impact resources that match client goals (e.g. learning objectives, language coverage, course length and style, etc.).
• Design learning paths that are tailored to support learners at different levels of proficiency.
• Support compliance with industry requirements (e.g., HIPAA, ISO, regulatory standards where applicable).
• Deliver content within agreed timelines while meeting quality benchmarks.
• Work closely with Customer Success Managers to enhance client relationships and the delivery of learning solutions.
• Join client calls and meetings alongside CSMs to capture requirements and clarify objectives.
• Draft clear, professional follow-up emails that summarize discussions, next steps, and deadlines.
• Actively follow up on pending items across various client projects, ensuring each action is documented upon completion.
• Collaborate with sales teams to convert prospects into clients by identifying pain points and delivering tailored playlists that showcase specific Go1 content relevant to the prospect’s industry.

Learning Consultant

• Facilitate and manage the preparation and review of Go1’s tax returns, ensuring accuracy and compliance with all regulations
• Identify and address tax issues across multiple jurisdictions (including Australia and the United States), implementing tax strategies to minimize liabilities
• Manage tax audits and prepare all required documentation promptly
• Build and maintain strong relationships with external tax consultants and tax authorities
• Conduct deep research on tax issues and prepare clear, actionable guidance
• Analyze financial statements for tax implications and advise accordingly
• Coordinate with Finance and Accounting to ensure accurate and timely tax reporting
• Monitor tax calendars to ensure all filings are submitted on time
• Recommend tax-efficient business practices and identify potential savings opportunities
• Provide timely advice on matters such as withholding tax, sales tax, R&D credits, and relevant contract language
• Report to the Head of Tax and Treasury and support the business with updates to policies and strategy
• Work closely with the Accounting team to identify process improvements and potential areas of risk
• Monitor changes in tax legislation affecting Go1’s operations across multiple jurisdictions

Tax Manager

Customer Success Manager

• Develop an in-depth understanding of Go1 products, service and internal structures to find solutions and provide advice and support
• Respond promptly to customer inquiries, leveraging resources and tools to empower customers to maximise their use of Go1
• Proactively monitor customer health scores and indicators, identifying and mitigating risks to meet retention targets
• Work closely with Customer Strategy team to research and develop scaled customer engagement strategies through email, live training and proactive outreach
• Contribute to development and iteration of the scaled CS model, knowledge base, tools, and repeatable group engagement programs
• Maintain accurate and complete customer records, activities, interactions, and risks using internal tools and systems
• Utilise Gainsight’s action insights and data into proactive outreach to mitigate churn risk and facilitate customer growth
• Identify customer champions and grow an advocate community for the Go1 brand
• Mentor, coach and support other CSMs and work towards shared GRR and Customer Satisfaction targets

Marketing

• Create out-of-the-box resources that help customers drive learner engagement and adoption
• Develop webinars and on-demand video content to educate customers on maximizing their Go1 solutions
• Build thought leadership playbooks and guides that provide strategic, actionable value
• Run customer campaigns that celebrate and engage customers
• Lead Go1’s customer awards program, recognizing our most innovative customers
• Manage customer gifting and swag initiatives, such as holiday gifts or milestone celebrations
• Plan and host in-person or virtual customer events that bring value and community to our customers
• Own Go1’s customer reference program, generating and managing references to support sales and RFPs
• Manage the Customer Advisory Board – planning, hosting, and ensuring meaningful collaboration
• Partner with Product Marketing to generate case studies that highlight customer impact
• Drive review-generation programs (G2, Capterra) to amplify customer voice in market
• Partner with the Brand and Social teams to infuse customer voice into our marketing programs.

Account Executive – Mid Market

Marketing Content, Social Producer

Learning Consultant

Tax Manager

Customer Success Manager

Customer Marketing Manager