Government Success Manager

Go Vocal (formerly CitizenLab)

Government Success Manager managing North American public-sector clients for Go Vocal’s gov-tech SaaS platform. Driving onboarding, adoption, retention, upselling, and digital democracy expansion.

Posted 8/4/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and public sector engagement, with a strong focus on project and change management. Proven ability to build relationships, lead workshops, and drive client success through strategic collaboration and effective communication.

Highest-signal resume keywords

Client ManagementProject ManagementChange ManagementPublic Sector ExperienceCustomer Success Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional English Communication SkillsOrganizational SkillsRelationship BuildingResults-Driven Mentality

Industry Keywords

Public ParticipationClient OnboardingAdoption GrowthRetentionUpsellingCommunity EngagementGo-To-Market StrategyWebinars

About the role

Key responsibilities & impact

Manage a book of 45+ North American clients through onboarding, adoption growth, retention, and upselling
Build strong client intimacy
Work closely with a junior Government Success Manager to identify synergies and improve the approach to North American clients
Act as a thought leader on public participation for civil servants through in-person workshops and training, remote video calls, and content such as guides and articles
Collaborate with the North American Director and Head of Marketing to shape go-to-market strategy
Expand the client base by providing expert input, presenting at webinars, and supporting sales

Requirements

What you’ll need

5+ years of relevant experience demonstrating project and change management skills in a partner- or client-facing role
5+ years of experience working in the public sector
Existing network that can be leveraged is a plus
Exceptional English communication skills
Ability to lead client group sessions and build one-to-one relationships with community engagement professionals and senior managers
Extremely organized, with the ability to create structure and processes in ambiguous situations
Results-driven mentality with a bias for speed and action
Experience in customer success management is referenced in the application question

Benefits

Comp & perks

Opportunity to create social impact at scale by helping local governments engage their communities
Key role in growth from start-up to scale-up and North American expansion
Healthy, collaborative work culture with autonomy and ownership
Diverse, international, and mission-driven team
Regular team events
Inspiring lunches
Quarterly town halls
Annual global retreats
Competitive compensation and benefits package
Yearly training budget
Collective bonus plan
Unlimited access to mental well-being support via OpenUp
Full remote-work flexibility