Senior Account Manager – Hospitality, Hotel Sales

GO - Global Outsourcing

Senior Account Manager responsible for group business development for hospitality company. Focusing on sales growth and client relationship management in the Greater Auckland Area.

Posted 8/1/2026full-timeRemote • North Carolina • 🇳🇿 New Zealand, 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and business development within the hospitality or travel industry, focusing on revenue growth through strategic sales initiatives and strong client relationships. Proficient in utilizing CRM systems and analytical skills to drive performance and identify opportunities.

Highest-signal resume keywords

Account ManagementSales Strategy DevelopmentClient Relationship BuildingSalesforce ProficiencyNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Opportunity GenerationRevenue Growth AnalysisMarket Segment ManagementContract NegotiationPerformance Metrics Evaluation

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsSelf-MotivatedResults-OrientedFlexibility

Tools & Technologies

Microsoft OutlookSalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft TeamsWebExZoom

Industry Keywords

Hospitality SalesTravel IndustryGroup BusinessTransient BusinessClient Retention

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned accounts, building strong, long-term client relationships
Maintain regular communication to understand client needs, priorities, and upcoming opportunities
Drive revenue growth through proactive prospecting, lead generation, and opportunity development
Focus on ~80% group business and ~20% transient (third-party) business
Identify and execute upsell, cross-sell, and market share expansion opportunities
Develop and implement account-specific sales strategies and action plans
Represent the client's portfolio as a preferred partner through strong product knowledge and service excellence
Participate in industry events, sales calls, and market engagement activities
Manage contract renewals and negotiated agreements to support retention and long-term growth
Address and resolve client issues professionally, escalating when needed
Maintain accurate records of sales activities, pipeline, and account interactions in Salesforce
Ensure CRM data, forecasts, and reporting are up to date and compliant with company standards
Keep a current Outlook calendar reflecting meetings, travel, and commitments
Manage expenses and documentation in line with company guidelines
Collaborate effectively with internal stakeholders across teams
Adhere to client's policies, processes, and governance standards
Demonstrate flexibility to support business needs, including non-standard hours
Analyze trends, risks, and opportunities across accounts and markets
Evaluate performance using revenue metrics and commercial indicators
Refine sales strategies based on insights, client feedback, and market conditions
Prepare and present performance updates and recommendations to internal stakeholders

Requirements

What you’ll need

3–5 years of experience in hospitality or travel industry sales, account management, or business development
Familiarity with group and transient 3P business preferred
Proven ability to generate, manage, and convert sales opportunities across multiple market segments
Strong selling, negotiation, and presentation skills with the ability to influence stakeholders at all levels
Skilled in building and maintaining professional relationships through in‑person meetings, email, video conferencing, and phone
Excellent written and verbal communication skills with a professional appearance and demeanor
Self‑motivated, enthusiastic, and results‑oriented, with strong personal accountability
Solid analytical skills to assess performance and identify revenue growth opportunities
Highly organized with strong administrative, time‑management, and multitasking capabilities
Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Teams, WebEx, and Zoom
Experience using Salesforce or a similar CRM system.

Benefits

Comp & perks

Flexible working hours
Travel opportunities