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HR & People Operations Manager – Hospitality Field Sales Team
GO - Global OutsourcingHR & People Operations Manager overseeing employee lifecycle processes in hospitality sales. Supporting a collaborative and compliant work environment through HR operations and practices.
About the role
Key responsibilities & impact- Promote a collaborative, supportive workplace culture grounded in integrity and continuous improvement.
- Manage the full employee lifecycle (onboarding, changes, offboarding) with accurate documentation and smooth execution.
- Oversee benefits administration, including health insurance and 401(k) plans, enrollments, renewals, and employee inquiries.
- Maintain confidential HR records while ensuring data privacy and compliance.
- Serve as the primary point of contact for employee questions, responding promptly and service-oriented.
- Administer employee recognition programs.
- Prepare and share monthly team communications highlighting key updates.
- Create and distribute employee and stakeholder surveys to support engagement initiatives.
- Manage company equipment tracking and coordinate distribution and returns with IT.
- Coordinate celebratory communications such as birthdays, work anniversaries, and holiday cards.
- Create and post job requisitions for approved roles, ensuring alignment with hiring needs.
- Review applications in the HRIS, conduct pre-screen interviews, and manage candidates through each stage of the hiring workflow.
- Manage all pre-hire and rehire documentation and lead end-to-end onboarding.
- Administer performance review cycles in ADP Workforce Now.
- Maintain organizational charts, team materials, and prepare presentations.
Requirements
What you’ll need- 3+ years of experience in HR, People Operations, or Employee Experience roles
- Strong knowledge of benefits administration (e.g., health insurance, 401(k)) and general HR compliance requirements
- Ability to manage confidential information with discretion, ensuring data privacy and professional handling of sensitive employee matters
- Excellent communication and interpersonal skills
- Strong organizational skills
- Detail-oriented with strong follow-through and accountability
- Experience using HRIS platforms (e.g., ADP Workforce Now), Microsoft 365/Teams, LinkedIn and basic expense or operational tracking tools (e.g., TripLog).
- Ability to travel occasionally (1–2 times per year) for in-person meetings with the executive team or global team.
Benefits
Comp & perks- Health insurance
- 401(k) plans
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationHR complianceemployee onboardingperformance review cyclesemployee recognition programsdata privacyconfidential information managementemployee surveyscandidate managementjob requisition creation
Soft Skills
communication skillsinterpersonal skillsorganizational skillsdetail-orientedaccountabilitycollaborationservice-orienteddiscretioncontinuous improvementfollow-through