Analista de Servicio a Clientes y Agentes

GNP Seguros

Analista de atención a clientes y agentes para GNP, aseguradora mexicana. Resolución de consultas, gestión documental y seguimiento de trámites multiramo.

Posted 8/19/2026full-time🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and administrative support within the insurance sector, with a strong focus on problem-solving and effective communication. Proficient in managing complex case requests and ensuring compliance with service level expectations.

Highest-signal resume keywords

Licenciatura En Área Económico-AdministrativaAtención Al ClienteManejo De Google SuiteManejo De Microsoft ExcelExperiencia En El Sector Asegurador

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AdministraciónEstadísticaAnálisisSeguimientoGestión De TrámitesDocumentación MultiramoResolución De DudasSoporte AdministrativoCondiciones De Póliza

Soft Skills

Buena LecturaRedacción

Tools & Technologies

Google SuiteMicrosoft Excel

Industry Keywords

Sector AseguradorMultiramoAutosGMMVida

About the role

Key responsibilities & impact

Brindar atención y/o asesoría presencial a Clientes, Agentes y/o DA
Resolver dudas y consultas satisfactoriamente en el primer contacto
Gestionar solicitudes de cobertura de casos complejos
Recabar documentación multiramo para la gestión de trámites
Enviar y dar seguimiento a trámites con las áreas internas involucradas
Apoyar en la atención virtual de clientes
Cumplir las expectativas del servicio y los niveles establecidos conforme al modelo de servicio vigente
Determinar causas y explicar alternativas de solución para resolver dudas, quejas y problemáticas operativas o de servicio
Proporcionar soporte administrativo para el cumplimiento de los niveles de servicio

Requirements

What you’ll need

Lic. o Ing. concluida, con 100% de créditos, en área Económico-Administrativa
Manejo básico de Google Suite y/o Microsoft Excel
Conocimientos de Administración
Conocimientos de Estadística
Buena lectura y redacción
Experiencia en atención al cliente (clientes críticos)
Experiencia en actividades administrativas, análisis y seguimiento
Experiencia en el sector asegurador (multiramo: Autos, GMM, Vida)
Conocimiento de condiciones de póliza de acuerdo con el ramo

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GNP Seguros Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1901 🚘 Automotive 💼 Consulting 🎖️ Defense Automotive
Consulting
Defense GNP Seguros is a leading insurance provider that offers a wide range of insurance products including auto, home, medical, life, and various other specialized coverage options. They focus on tailoring protection to meet the unique needs of their clients, providing benefits and assistance through their online platform and mobile app. With a commitment to customer service, GNP Seguros helps individuals, families, and businesses to safeguard their assets and health through comprehensive and customizable insurance solutions. Analista de Servicio a Clientes y Agentes Job not on LinkedIn 🔥 0 minutes ago 🏢 null – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 👻 Ghost score 12% 🗣️🇪🇸 Spanish Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Brindar atención y/o asesoría presencial a Clientes, Agentes y/o DA
Resolver dudas y consultas satisfactoriamente en el primer contacto
Gestionar solicitudes de cobertura de casos complejos
Recabar documentación multiramo para la gestión de trámites
Enviar y dar seguimiento a trámites con las áreas internas involucradas
Apoyar en la atención virtual de clientes
Cumplir las expectativas del servicio y los niveles establecidos conforme al modelo de servicio vigente
Determinar causas y explicar alternativas de solución para resolver dudas, quejas y problemáticas operativas o de servicio
Proporcionar soporte administrativo para el cumplimiento de los niveles de servicio 🎯 Requirements
Lic. o Ing. concluida, con 100% de créditos, en área Económico-Administrativa
Manejo básico de Google Suite y/o Microsoft Excel
Conocimientos de Administración
Conocimientos de Estadística
Buena lectura y redacción
Experiencia en atención al cliente (clientes críticos)
Experiencia en actividades administrativas, análisis y seguimiento
Experiencia en el sector asegurador (multiramo: Autos, GMM, Vida)
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