Gnosis

Operations Generalist

Gnosis

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Lead and develop the customer success function, including managing existing team members
  • Design scalable support processes, automations, and escalation frameworks
  • Leverage AI and tooling to deliver efficient, high-quality support
  • Monitor KPIs and continuously raise the bar on service standards
  • Coordinate incident response across engineering and external partners (banking, card, infrastructure)
  • Establish structured feedback loops between users and product
  • Own cross-functional projects & execution across Product, GTM, Partnerships, and Finance
  • Identify operational gaps and solve them without waiting for direction
  • Manage service providers, contracts, invoices, and SLAs
  • Implement and maintain internal systems (documentation, dashboards, workflows)
  • Support product launches and growth initiatives when required.
  • Monitor budgets, burn, revenue, financials when the time comes.

Requirements

  • 3+ years of experience in fast-paced environments, ideally in fintech, crypto, tech startups/scale ups.
  • A true generalist.
  • Self-motivated & an uncanny sense of urgency.
  • Fast learner, able to thrive in ambiguity and can create processes from scratch.
  • High degree of organisation and attention to detail.
  • You’ve worked directly with founders & executives before.
  • Curious about technical systems and motivated to deeply understand products like Circles and the broader Gnosis ecosystem.
  • Strong communicator across technical and non-technical stakeholders.
  • High ability to work independently.
  • Passionate about building a business that creates an outsized impact on the world, financial freedom, and creating a delightful user experience.
Benefits
  • Personal Development : Pursue your professional goals with our support, including personal education budgets and conference allowances.
  • Innovation and Experimentation : Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem.
  • Flat Hierarchy : Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
  • Flexible and Remote Work : Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work.
  • State-of-the-Art Equipment : Receive the latest hardware and all the tools you need.
  • Growth and Opportunity : Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact.
  • Community and Mission: Join a team that's passionate about our mission and enjoys working together.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementsupport process designautomationKPI monitoringincident response coordinationcross-functional project managementoperational gap analysisservice provider managementfinancial monitoringdocumentation management
Soft Skills
self-motivatedsense of urgencyfast learnerorganizational skillsattention to detailstrong communicationindependent workcuriosityproblem-solvingadaptability