GM Financial

Product Manager

• The PO acts proactively to consistently deliver on time commitments with little supervision
• Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements
• Identifies, evaluates and introduces new approaches/technology to use in product development
• Explore alternative ways to view and solve problems to achieve results beyond what is required
• Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas
• Focus on constantly improving processes, products, and services and exploring innovative ways to do the job
• Takes advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions
• Asks provocative questions to understand current practices and the customer's experience before moving to problem solving
• Seeks to understand and experience the full array of stakeholders' (e.g., internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation
• Communicates potential benefits of new ideas to stakeholders
• Influences others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods
• Takes immediate action when confronted with a problem or when made aware of a situation
• Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product road map initiatives to the teams that result in great experiences for our customers
• Create novel solutions with measurable value for existing and potential customers (internal or external)
• Partner with vendor(s) and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA
• Communicate with all levels of leadership, internal business partners and external vendor(s) regarding project status and production performance
• Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features
• Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations
• Responsible for leading the prioritization of the product backlog in partnership with product management
• Measure product performance using key information, processes and systems to ensure accountability for achieving business results

Product Owner I

Insurance

• Assist in the development of GMF Data Enablement strategy
• Define and promote Data Enablement practices across the organization
• Identify new opportunities to enhance the value of the organization’s information
• Lead Data Enablement strategic initiatives to address information-related pain points
• Collaborate with business and technical data citizens to maintain an active understanding of GMF information assets and related processes and activities
• Analyze existing data governance activities and recommend enhancements to align with GMF policies and standards
• Identify data governance process gaps and work with stakeholders to design solutions to address them
• Recommend and develop data governance policies and standards organization-wide
• Participate in GMF policy and standard development and review
• Lead administration of key Data Enablement functions including Metadata Management, Stewardship, Data Quality, Data & Report Certification, and Data Literacy
• Assist in the development and delivery of Data Enablement education for the GMF enterprise
• Serves as the steward of the metadata repository by assisting in the gathering and articulation of metadata , planning testing of metadata in systems, and training staff to properly create and manage metadata
• Apply agile values and principles, and help drive the team and organization to higher levels of agile maturity
• Assisting with internal and external communication, improving transparency, and radiating information
• Facilitating getting the work done without coercion, assigning, or dictating the work
• Facilitating various Scrum and/or Kanban activities such as: Daily Scrum, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
• Working closely with the Product Owner to ensure product backlog is visible and prioritized towards business value

Senior Data Enablement Analyst

Scrum Master

• Guiding and coaching the Scrum Teams on how to apply agile values and principles, and use the Scrum Framework to delight customers
• Protect the development team from outside influences and remove impediment
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
• Facilitating getting the work done without coercion, assigning, or dictating the work
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially with respect to refining and ordering the product backlog
• Working closely with the Product Owner to ensure product backlog is visible and prioritized towards business value
• Facilitating various Scrum events such as: Daily Scrum, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
• Empowering the team to be self-organized

Scrum Master I

Product Marketing

• Lead and implement marketing strategies to drive awareness, engagement and affinity with B2C/B2B customers
• Define market positioning and go-to-market strategies
• Develop a roadmap of features driven by research and analytics
• Identify customer needs, wants and expectations
• Deliver personalized experiences that exceed customer expectations
• Collaborate with key business stakeholders, developers, UX designers, marketing, analytics teams
• Serve as subject matter expert in key digital channels
• Measure, assess and report on campaign effectiveness.

Product Marketing Manager – Senior

Financial Planning and Analysis

• Provides advanced system support for Oracle R E-business Suite and related third-party applications acting as an internal Functional/Technical resource
• Gathering business requirements
• Design and maintenance of business applications
• Application configuration
• Systems testing
• End-user production support
• Provide functional support to the business
• Research system functionality and operations using analytical and problem-solving skills
• Anticipate business partner's questions and seek solutions with regular updates to the business partners
• Provide adequate issue resolution with detailed documentation
• Heavy contact with other company departments and outside vendors in support of international IT operations
• Plan, organize and direct the implementation and/or development of supported applications in accordance with strategic business plans and industry standards on multiple large projects
• Analyze and resolve functional/technical problems of supported applications and user needs
• Document the requirements, implement solutions following the GMF Software Development Lifecycle methodology
• Revise existing systems as necessary
• Create, document and execute test scripts for supported systems
• Monitor scheduled application interfaces and provide issue resolution
• Interface with software vendors and suppliers in support of business applications
• Coordinate with program development teams on software interfaces used by supported business applications
• Provide direction to and mentor other teammates
• Communicate with management and business partners on business systems and project status
• Work closely with internal business units to facilitate project completion

Senior Financial Analyst

Vice President

• Independently assesses the effectiveness and efficiency of internal controls across GM Financial North America
• Delivers clear audit results and actionable recommendations to management
• Supports risk identification through consultative audits and project participation
• Provides leadership oversight for Audit staff
• Partners closely with senior leadership on planning, talent development, and strategic audit initiatives

AVP, Audit

Administration

• Maintain and administer the IT Change Control tool, policy, processes, methodologies, reporting and documentation for introducing changes into the IT production environment
• Managing changes and mitigating the risks involved to business production data, reports, processes and policies surrounding Sarbanes-Oxley 404 compliance, and IT hardware, software applications, databases, and any ITS initiative involving a change or addition to the production environment
• Administer the IT Change Control Process
• Ensure that the Change Control Process functions smoothly and efficiently, and that all process guidelines are followed
• Administer and communicate changes to the GM Financial IT and Business environments
• Monitor all Change Requests and Change Tickets for completeness
• Maintain final approval and scheduling of all changes
• Chair and facilitate the IT Change Advisory Board meetings (CAB)
• Prepare weekly, monthly, quarterly and yearly metrics and compliance reports
• Utilize the internal Change Control website
• Utilize the SharePoint Change Control website
• Provide support regarding the Change Control Tool and Process
• Provide first Level support on Change Management ITSM software application issues
• Attend periodic meetings and training as needed to support groups to include, question and answer sessions, current initiatives, process changes and updates, etc.
• Participate in formal and informal training on the Change Management Process
• Assist in special assignments or projects as needed

Change Administrator

• Perform in-depth analysis of moderate to complex financial information and prepare reports to assist management in making long-term and short-term decisions.
• Provides overall support to management.
• Analyze moderate to complex financial information, including trends and forecasts.
• Prepare reports based on analysis and on historical information.
• Help develop policy and procedures of the department.
• Perform special tasks and analyses as requested by management.
• Keep abreast of current trends in the market and developments in the profession.

Financial Analyst I – Investor Reporting

• Guiding and coaching the Scrum Teams on how to apply agile values and principles, and use the Scrum Framework to delight customers
• Protect the development team from outside influences and remove impediments
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
• Facilitating getting the work done without coercion, assigning, or dictating the work
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially with respect to refining and ordering the product backlog
• Working closely with the Product Owner to ensure product backlog is visible and prioritized towards business value
• Facilitating various Scrum events such as: Daily Scrum, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
• Empowering the team to be self-organized

Scrum Master II

• Provide visibility for GMF operating expenses
• Perform monthly reviews of actual costs to facilitate a comparison against budget and forecast data
• Report on monthly financials to support management reporting on a monthly basis
• Provide month end close support, serving as key liaison between Finance and Corporate Accounting groups
• Participate in establishing and defining the annual budget plan for several countries across the organization
• Analyze financial information, including trends and forecasts
• Develop, evaluate, and monitor short/long term corporate forecasting models
• Analyze monthly/quarterly/yearly financial results and communicate important trends and measurements
• Create various balance sheet, revenue, and expense forecasts for disclosures and business scenarios
• Perform variance analysis and research to explain any differences
• Assist in the creation of the annual corporate budget
• Maintain thorough knowledge of financial data/information sources
• Prepare ad hoc analysis for management
• Support the Financial Planning Analysis Manager or AVP Forecasting, Planning, and Analysis by performing special projects such as analysis of trends and investigation of specific issues.

Financial Analyst I – Financial Planning and Analysis

Operations

• **In this role you will:**
• - ﻿Collaborate with Servicing operational and administrative management
• - Ensure efficiencies and excellence in daily functions
• - Perform reporting, ad hoc data mining, and analytical functions as needed to support information requests from all Servicing departments
• - Utilize best practices of data analysis and validation to ensure data results are accurate
• - Enhance knowledge of operational and portfolio metrics to assess risk
• - Conduct data and business analysis utilizing data mining and spreadsheet skills
• - Communicate findings, develop recommendations, and present analyses to management in a clear, concise, convincing, and actionable format
• - Represent Servicing Analytics in enterprise projects

Operations Analyst I – Servicing Analytics

Designer

• Apply GMF’s templated JD structure—Summary, Responsibilities, Skills/Competencies, and Minimum Requirements—to create and update job descriptions across the job architecture.
• Integrate level-appropriate language into responsibilities and skills to reflect the correct career level (e.g., Level II vs. III vs. Senior), aligning with GMF’s leveling criteria such as decision-making, independence, and complexity.
• Identify core and functional skills for each job using GMF’s Lightcast skills library and ensure consistent nomenclature and competency alignment across levels.
• Build skill progression content (e.g., skills by level or skills by career band), following a skill-progression methodology.
• Partner with HR Business Partners, leaders, and subject-matter experts to validate job content, leveling, skills, and minimum requirements.
• Support stakeholder and manager reviews as job descriptions move through the refinement and finalization stages of the process.
• Create generative AI prompts and use tools such as Microsoft Copilot to automate repeatable JD-drafting steps, scaling the parent–child JD process and improving speed and quality of content creation.

Organizational Design and Development Consultant II

Procurement

• A Lead Procurement Analyst leads one or more procurement categories within a GMF functional area, managing day‑to‑day activities based on a mid‑term plan and objectives.
• The role develops and executes category strategies to meet business needs and address risks.
• This position provides leadership and influence across category peers and stakeholders, even without direct reporting responsibility.
• The Lead Procurement Analyst partners closely with internal teams and external suppliers to ensure effective sourcing and strong contractual frameworks.
• The role makes proactive recommendations to leadership and manages projects that improve efficiency and add business value.

Lead Procurement Analyst

Customer Success Manager

• Maintain thorough understanding of relevant Customer Experience data sources including: voice of the customer survey results, speech analytics, customer feedback/complaint database, customer live chat and messaging, chatbot, social media, contact center key metrics (emails, inbound calls, response time, etc.)
• Partner with vendors in a collaborative manner to ensure Customer Experience software tools are being fully utilized
• Foster partnerships with GMF Customer Experience departments to understand operational procedures and strategies
• Perform reporting, ad hoc data mining, and analytical functions as needed to support information requests related to the customer experience from various internal customers
• Present analysis to management in a clear, concise, convincing, and actionable format
• Represent the Customer Experience organization as needed on corporate projects

Customer Engagement Analyst

Full-stack Engineer

• The VP Software Engineering is responsible for realizing GM Financial's Technology Implementation Strategy.
• This role will lead cross functional product teams performing analysis, design, development, automation and production support for GMF's North America in an Agile environment.
• This position is responsible for providing leadership and direction of software engineering and quality engineering activities within the GM Financial North America organization, establishing a clear vision, building organizational capabilities, and technology roadmaps in partnership with other IT departments.
• VP of software engineering is a key contributor in defining standards, policies, and procedures, determining the technical direction, and implementing strategies to ensure long term organizational goals are met.
• In addition, this strategic leader role will influence vision and strategy for IT, champion greater experimentation, innovation and Agile management and relevant customer experience capabilities as well as serve as enabling employees working across the company to create competitive advantages.
• Retain and attract technology talent and foster engineering culture to exceptional experience for GMF clients
• Champion technology modernization and platform resiliency to deliver optimal platform operational excellence
• A change agent who can influence various stakeholders in business and technology domains to improve customers, dealers and GMF associates experience
• Direct and oversee teams to gather project requirements, resolve production issues and maintain business information systems
• Facilitate interaction with business partners and ensure technology platform alignment with strategic direction
• Develop processes, controls, and operational budget for department
• Plan, organize and direct the development and testing of software solutions
• Establish and maintain development and testing standards and control measures for developed software and systems
• Set strategic roadmap to include tools, processes, standards and methods, leveraging industry standards and best practices
• Establish, manage, and report upon application and team performance and key quality metrics
• Foster and champion, an environment that promotes trust, continuous improvement, innovation, quality outcomes and self-development
• Coach, mentor and develop employees to strengthen skill sets, foster high performance and support further career growth
• Participate in planning, monitoring and implementation of department budget
• Develop and implement initiatives and strategies for areas supported
• Ensure strategies, objectives and initiatives are in line with the overall corporate initiatives, strategies and goals
• Work with IT and business management in developing business strategy
• Assist in the overall leadership and implementation of emerging technologies and best practices
• Maintain technical awareness and competence
• Adhere to published audit and compliance guidelines and principles
• Oversee development projects with an appropriate level of involvement