Senior Contact Center Support Engineer

GM Financial

Senior Contact Center Support Engineer handling complex maintenance and support for contact center solutions. Collaborating with technical teams, business units, and vendors to optimize contact center applications in Arlington, TX.

Posted 6/16/2026full-timeArlington • Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provides expert level support to business units specifically in the areas of Contact Center applications
Coordinate with vendors regarding maintenance, modification, and implementation relating to contact center applications
Collaborate with development teams and leadership to troubleshoot technical issues and participate in root cause analysis to identify opportunities to improve the customer engagement solution as well as monitoring and alerting
Design, develop and implement technical solutions to improve contact center solutions, utilizing cloud-native technologies, chatbots, and API-first architectures
Maintain technical documentation related to the contact center solutions, utilizing knowledge management tools
Experience with escalation and risk management processes and procedures
Research, evaluate, and recommend enhancements and solutions
Adhere to and promote compliance to all GMF policies and procedures
Promote a cooperative and productive work environment

Requirements

What you’ll need

7-10 years of experience in designing, developing, deploying, and maintaining contact center solutions required
2-4 years Experience with leading engineering efforts on large scale projects preferred
Advanced knowledge of CCaaS technology and applications
Advanced knowledge of production processes and/or strategies at they pertain to contact center environments
Advanced experience with call center design, development and support including integrations and best practices
Knowledge of best practices in information technology governance and regulatory landscape for financial institutions
Knowledge of Agile Software Development Methodology and Practices
Strong analytical skills necessary for research and problem resolution
Ability to work in a fast-paced environment and prioritize tasks, utilizing Agile methodology and DevOps principles
Strong security first mindset
Excellent oral and written communication skills relating to support and problem resolution
Interpersonal skills necessary to provide technical assistance and guidance to less experienced engineers
Work as part of a team to achieve company goals
Works well and develops effective relationships with diverse personalities
High School Diploma or equivalent required
Bachelor’s Degree in related field or equivalent experience preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GM Financial Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1992 💸 Finance 👥 B2C 🤝 B2B Finance
B2C
B2B <GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations. Senior Contact Center Support Engineer Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Arlington – Hybrid ⏰ Full Time 🟠 Senior 📞 Support Engineer Cloud Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides expert level support to business units specifically in the areas of Contact Center applications
Coordinate with vendors regarding maintenance, modification, and implementation relating to contact center applications
Collaborate with development teams and leadership to troubleshoot technical issues and participate in root cause analysis to identify opportunities to improve the customer engagement solution as well as monitoring and alerting
Design, develop and implement technical solutions to improve contact center solutions, utilizing cloud-native technologies, chatbots, and API-first architectures
Maintain technical documentation related to the contact center solutions, utilizing knowledge management tools
Experience with escalation and risk management processes and procedures
Research, evaluate, and recommend enhancements and solutions
Adhere to and promote compliance to all GMF policies and procedures
Promote a cooperative and productive work environment 🎯 Requirements
7-10 years of experience in designing, developing, deploying, and maintaining contact center solutions required
2-4 years Experience with leading engineering efforts on large scale projects preferred
Advanced knowledge of CCaaS technology and applications
Advanced knowledge of production processes and/or strategies at they pertain to contact center environments
Advanced experience with call center design, development and support including integrations and best practices
Knowledge of best practices in information technology governance and regulatory landscape for financial institutions
Knowledge of Agile Software Development Methodology and Practices
Strong analytical skills necessary for research and problem resolution
Ability to work in a fast-paced environment and prioritize tasks, utilizing Agile methodology and DevOps principles
Strong security first mindset
Excellent oral and written communication skills relating to support and problem resolution
Interpersonal skills necessary to provide technical assistance and guidance to less experienced engineers
Work as part of a team to achieve company goals
Works well and develops effective relationships with diverse personalities
High School Diploma or equivalent required
Bachelor’s Degree in related field or equivalent experience preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Production Support Analyst 🕒 June 5 DANE, LLC 11 - 50 🏛️ Government 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Production Support Analyst supporting over 70 applications in federal government. Diagnosing and resolving advanced application and data issues in a multi-stack production environment. 🏢🏡 Arlington – Hybrid 💵 $85k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Java jQuery Oracle Python ServiceNow SQL .NET View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

contact center applicationsCCaaS technologycloud-native technologieschatbotsAPI-first architecturesAgile Software Development MethodologyDevOps principlescall center designtechnical documentationrisk management

Soft Skills

analytical skillsoral communicationwritten communicationinterpersonal skillsteam collaborationproblem resolutiontask prioritizationcooperative work environmentleadershipcustomer engagement

Certifications

Bachelor’s DegreeHigh School Diploma