Insurance Sales and Service Representative – Level I

GM Financial

Insurance Sales/Service Representative providing support for General Motors Insurance policies. Quoting, selling, and servicing while maintaining exceptional customer service.

Posted 6/10/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements
Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters
Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed
Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the General Motors Insurance brand
Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded, including scheduling appropriate account follow-up to ensure customer expectations are met and the highest level of satisfaction is delivered
Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty
Demonstrate a high degree of professional decorum to represent General Motors Insurance in a positive manner
Execute specialty team processes and strategies as assigned by General Motors Insurance leadership

Requirements

What you’ll need

**Skills and Abilities**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
- Must embrace company principles and demonstrate understanding of General Motors Insurance and GM Financial’s culture
- Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
- Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
- Strong analytical and problem solving skills with an action-oriented mindset
- Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
- Proactively manage time while balancing assigned accounts/tasks with minimal supervision
- Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
- Ability to type a minimum of 40 words per minute
- Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management
- Subject to stressful situations
- Possibility of working long hours may be required to support business needs
- Limited travel may be required to support business needs
- Must be able to work a flexible schedule to include evenings, weekends, holidays and potential shift changes
- Occasional overtime or split shifts may be required
**Licenses and Certifications**
- Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date required
**Work Experience**
- 0-2 years of customer service experience preferred
**Education**
- High School Diploma or equivalent required
- Bachelor’s Degree or equivalent combination of education and experience preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GM Financial Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1992 💸 Finance 👥 B2C 🤝 B2B Finance
B2C
B2B <GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations. Insurance Sales and Service Representative – Level I Job not on LinkedIn 🔥 1 hour ago 🤠 Texas – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🔒 Insurance Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements
Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters
Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed
Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the General Motors Insurance brand
Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded, including scheduling appropriate account follow-up to ensure customer expectations are met and the highest level of satisfaction is delivered
Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty
Demonstrate a high degree of professional decorum to represent General Motors Insurance in a positive manner
Execute specialty team processes and strategies as assigned by General Motors Insurance leadership 🎯 Requirements
**Skills and Abilities**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
- Must embrace company principles and demonstrate understanding of General Motors Insurance and GM Financial’s culture
- Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
- Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
- Strong analytical and problem solving skills with an action-oriented mindset
- Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
- Proactively manage time while balancing assigned accounts/tasks with minimal supervision
- Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
- Ability to type a minimum of 40 words per minute
- Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management
- Subject to stressful situations
- Possibility of working long hours may be required to support business needs
- Limited travel may be required to support business needs
- Must be able to work a flexible schedule to include evenings, weekends, holidays and potential shift changes
- Occasional overtime or split shifts may be required
**Licenses and Certifications**
- Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date required
**Work Experience**
- 0-2 years of customer service experience preferred
**Education**
- High School Diploma or equivalent required
- Bachelor’s Degree or equivalent combination of education and experience preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Insurance Allocation Analyst 🔥 3 hours ago MDD Forensic Accountants 201 - 500 💸 Finance Website LinkedIn All Job Openings Senior Insurance Allocation Analyst at MDD working on claim-level allocation models and analytics for clients. Collaborating with forensic accounting teams to ensure accurate reporting and decision-making. 🇺🇸 United States – Remote 💵 $85k - $100k / year ⏰ Full Time 🟠 Senior 🔒 Insurance Director of Partner Credit Risk Management – Oversight 🔥 3 hours ago Coastal 201 - 500 🏦 Banking 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Director of Partner Credit Risk Management at Coastal, leading oversight across BaaS partner ecosystem. Responsible for implementing robust credit risk framework and managing team of Partner Credit Risk Managers. 🇺🇸 United States – Remote 💵 $146.2k - $195.2k / year ⏰ Full Time 🔴 Lead 🔒 Insurance 🦅 H1B Visa Sponsor Insurance Follow-Up Specialist 🔥 10 hours ago IVX Health 501 - 1000 💊 Pharmaceuticals 👥 B2C Website LinkedIn All Job Openings Insurance Follow-Up Specialist investigating insurance claim denials at IVX Health. Working fully remote or hybrid with a focus on patient care and billing accuracy. 🇺🇸 United States – Remote 💵 $22 - $25 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔒 Insurance Licensed Life Insurance Agents 🔥 15 hours ago Legacy Planning 1 - 10 👥 B2C Website LinkedIn All Job Openings Licensed Life Insurance Agents assisting clients in achieving their insurance and financial protection goals. Join a professional team focused on mentorship and personal growth while working remotely. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔒 Insurance Licensed Insurance Agent – Bilingual, English & Spanish 🔥 15 hours ago Legacy Planning 1 - 10 👥 B2C Website LinkedIn All Job Openings Licensed Life Insurance Agent providing tailored insurance solutions and maintaining client relationships. Generating leads and closing sales with flexible scheduling and commission-based earnings. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔒 Insurance 🗣️🇪🇸 Spanish Required View More Insurance Professional Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Microsoft Office SuiteGeneral Motors Insurance productsanalytical skillsproblem solvingcustomer service experiencetyping speed 40 words per minute

Soft Skills

interpersonal skillswritten communicationoral communicationactive listeningtime managementprofessionalismconsultative sellingeducational experienceindependent workaction-oriented mindset

Certifications

Property and Casualty LicensePersonal Lines License