Bilingual Insurance Representative

GM Financial

Insurance Sales/Service Representative at General Motors Insurance, handling sales and service inquiries. Providing quotes, assisting with policy changes, and ensuring customer satisfaction in a remote role.

Posted 6/10/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Office SuiteGeneral Motors Insurance productsconsultative sellingactive listeninganalytical skillsproblem solvingtyping (40 words per minute)customer service experience

Soft Skills

interpersonal skillswritten communicationoral communicationaction-oriented mindsetindependent worksound judgmenttime managementprofessionalism

Tools & Technologies

multiple applications/systems

Certifications & Qualifications

Property and Casualty LicensePersonal Lines License

Industry Keywords

compliancecustomer inquiriespolicy changespost-sales supportOnStar InsuranceGM Financial culture

About the role

Key responsibilities & impact

Selling and/or servicing General Motors Insurance policies while ensuring compliance with company policies and procedures, state and federal laws.
Provide quotes to customers and convert them to long-term General Motors Insurance customers.
Assisting customers with their post-sales questions and policy changes via a variety of contact methods.
Proactively partnering with internal business partners, team leaders, and managers to resolve complex customer issues.
Expected to perform any tasks assigned as business needs require.

Requirements

What you’ll need

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial’s culture
Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
Strong analytical and problem solving skills with an action-oriented mindset
Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
Proactively manage time while balancing assigned accounts/tasks with minimal supervision
Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
Ability to type a minimum of 40 words per minute
Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management
Fluent in English and Spanish.
Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date required.
0-2 years of customer service experience preferred

Benefits

Comp & perks

Remote work options
Potential growth opportunities