Total Loss Adjuster

GM Financial

Total Loss Adjuster investigating and resolving auto claims for General Motors Insurance. Collaborating with partners to ensure compliance and support customer needs through the claims process.

Posted 5/27/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $52,000 - $96,000 per yearWebsite

About the role

Key responsibilities & impact

Investigate, evaluate, and manage low to moderately complex auto claims
Determine coverage, assess liability, and negotiate fair settlements
Ensure compliance with state regulations
Guide customers through the total loss process
Collaborate with internal and external partners
Use strong communication, technical, and problem-solving skills to resolve claims
Support business objectives by effectively managing claims

Requirements

What you’ll need

Experience in an inbound phone-intensive, contact center environment using a headset
Knowledge of how to build lasting relationships with internal and external customers and business partners
Computer literacy in a Windows operation environment
Strong written and verbal communication skills
Ability to implement and adapt to rapid change
Creative, innovative and forward-thinking mindset
Able to navigate and work in multiple systems simultaneously
High School Diploma or equivalent required, Bachelor’s Degree in related field preferred
1+ years of claims adjusting experience required
1 year of customer service experience preferred
1 year of customer contact experience preferred
Current Insurance Adjuster License required

Benefits

Comp & perks

Generous benefits package available on day one to include: 401K matching
Bonding leave for new parents (12 weeks, 100% paid)
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims adjustingnegotiationliability assessmentcoverage determinationcomplianceproblem-solvingcustomer service

Soft Skills

communicationrelationship buildingadaptabilitycreativityinnovationcollaboration

Certifications

Insurance Adjuster License