IT Disaster Recovery Manager

GM Financial

. Developing and maintaining a IT Disaster Recovery Program .

Posted 5/22/2026full-timeArlington • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMReactSwitchingTCP/IP

About the role

Key responsibilities & impact

Developing and maintaining a IT Disaster Recovery Program
Consulting on the development of a Disaster Recovery Plan and runbooks for stated scope business critical applications
Monitor the deployment and changes of applications and infrastructure for impacts to Disaster Recovery-related contingency planning
Ensure that Recovery Point Objectives (RPO) and Recovery Time objectives (RTO) are met in exercises
Guide and provide work direction to IT subject matter experts as their roles pertain to Disaster Recovery
Participate in Disaster Recovery Exercises to ensure vendors can recovery critical services provided to GMF
Participate in the ongoing review of Disaster Recovery scope services and support to align with budget planning
Assess technical risk and provide timely mitigation and remediation plans.
Evaluate new technology and tools and build business cases for their use
Participate in cross-functional reviews and identify high risk areas pertaining to Disaster Recovery scope
Must understand the integration of people, processes and tools within the overall delivery environment, how they impact the Disaster Recovery Program, and determine best strategic and tactical approach (given organizational culture and other constraints) to continually improve those processes and services
Assess current state, where and to what extent Disaster Recovery work is being performed, and prioritize what improvements and changes to the existing state are required
Coordinate with Business Continuity teams to ensure business expectations are met
Provide support for the approved Mass Notification system to the IT stakeholders
Help maintain Knowledge Management System and Knowledge Document repository with relevant Disaster Recovery content to include: Enterprise Process Improvement, Policy and Procedure; Quality control and process compliance auditing; ITSM/ITIL Gap Analysis and CMMI-ITIL Maturity Assessments
Assist with Availability Management, Business Continuity Management, and other collateral processes, ensuring that all ITSM process touch points and interfaces to Disaster Recovery are working effectively

Requirements

What you’ll need

Advanced knowledge of disaster recovery and business continuity processes and tools needed
A broad understanding of information technology in order to assist in preparation of recovery procedures for all areas
Advanced knowledge and understanding of industry standard disaster recovery planning techniques and technologies as well as methods used in performing risk analyses and business impact analysis
Local and wide area networking concepts, principles and protocols
Knowledge in infrastructure design and management
Working knowledge of management processes such as personnel administration, planning and budgeting
Understanding of IT Service Management (ITSM) best practices and processes
Information Technology Infrastructure Library (ITIL) certification or equivalent practical experience (ITIL v3 Foundation strongly preferred as minimum; intermediate ITIL Service Transition, Service Design, ITIL Service & Support, ITIL Availability Management or ITIL Service Level Management desired)
Experience with Business Continuity, Disaster Recovery and related initiatives
Knowledge of TCP/IP, OSI model and IP subnetting
High level understanding of technology infrastructure, security concepts and platforms
Demonstrated success in project management
Understanding of routing and switching protocols as they relate to load balancing
Strong understanding of application layer protocols including HTTP, SSH, SSL, and DNSAbility to skillfully react and adapt to a constantly changing business and IT work environment
Demonstrated interpersonal and leadership abilities working with cross-functional teams
Strong written and verbal communication skills
Strong interpersonal and communication skills in order to interface with all levels within the business and IT organizations
Ability to think strategically and make collaborative decisions
Demonstrated interpersonal and leadership abilities working with cross-functional teams
Communicate quickly, clearly, concisely, appropriately, and intelligently
Foster open communication, speaks with impact, listens to others, and writes effectively
Effective planning, time management, negotiation, and delegation skills
Advanced technical writing
Experience in documentation tools such as Visio and Microsoft Office products
Advanced experience with Network and VLAN segmentation
Strong analytical skills
Ability to approach problems with an open-mind, use existing information and resources
Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
Think positively when faced with obstacles, build on others ideas, think logically and intuitivelyBusiness Continuity Professional PrefNormal office environment subject to stressful situations
Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime may be required
Travel may be required to support business needs

Benefits

Comp & perks

401K matching
bonding leave for new parents (12 weeks, 100% paid)
tuition assistance
training
GM employee auto discount
community service pay
nine company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

disaster recoverybusiness continuityrisk analysisbusiness impact analysisinfrastructure designnetworking conceptsapplication layer protocolstechnical writingnetwork segmentationIT Service Management (ITSM)

Soft Skills

leadershipinterpersonal skillscommunication skillsstrategic thinkingproblem-solvingtime managementnegotiationdelegationadaptabilitycollaboration

Certifications

ITIL v3 FoundationITIL Service TransitionITIL Service DesignITIL Service & SupportITIL Availability ManagementITIL Service Level ManagementBusiness Continuity Professional