Senior Operational Claims Analyst – GM Protection

GM Financial

Sr. Operational Claims Analyst at GM Financial overseeing claims operations and ensuring policy adherence while optimizing claims adjudication processes.

Posted 5/6/2026full-timeFort Worth • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide claims oversight of third-party administrator (TPA) by monitoring performance and compliance with contractual obligations
Development of systematic claim decisioning rules for service contract administration and adjudication processes based the terms and conditions of the service contracts
Gather and compile relevant claim data from TPA to perform both general and directed audit functions
Analysis of TPA claim adjudication data to determine whether appropriate action was taken to arrive at claim resolution
Identify TPA trends, behaviors, and process gaps by utilizing data and present findings to leadership
Interface with customers, agents, dealers, and other relevant parties to complete all investigations of claims Assist with the design and administration of claims escalation process
Process claims escalations with internal customers and the TPA
Responsible for the investigation, evaluation, negotiation, settlement, and subrogation processes
Provide coverage and procedure inquiry support for Dealerships, GM Protection Sales, and departments within GM Financial

Requirements

What you’ll need

Recent claims adjudication, review, and/or process ownership experience
Strong mechanical knowledge and experience within the automotive service industry
Experience as an automotive mechanical breakdown claims adjuster
Advanced knowledge of standard policies, procedures, and best practices related to warranty or service contract related operations
Understanding of warranty and service contracts in captive automotive dealership financing
Understanding of insurance underwriting and regulations preferred
Excellent oral and written communication, interpersonal, persuasive communication and presentation skills
Display commitment to continuous improvement of business, customer, and team member environments
Ability to make sound business and management decisions to achieve company objectives
Proven ability to lead, collaborate, and partner with others
Strong relationship building and change management skills
Ability to prioritize while managing multiple tasks and responsibilities simultaneously
Must be proficient in computer software such as Excel, Word, PowerPoint, Salesforce, and SharePoint
Advanced knowledge of a variety of claims management system platforms
Effective planning, time management, negotiation, and delegation skills
Knowledge of dealership operations and Finance & Insurance
Risk management or claims administration experience
Awareness of manufacturer technical bulletins, campaigns, and recall data
Manufacturer and/or ASE certifications

Benefits

Comp & perks

401K matching
bonding leave for new parents (12 weeks, 100% paid)
tuition assistance
training
GM employee auto discount
community service pay
nine company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims adjudicationclaims management systemswarranty operationsservice contract administrationdata analysisnegotiationinvestigationevaluationsettlementsubrogation

Soft Skills

communication skillsinterpersonal skillspersuasive communicationpresentation skillscontinuous improvementdecision makingleadershipcollaborationrelationship buildingtime management

Certifications

Manufacturer certificationsASE certifications