Auto Damage Claims Supervisor

GM Financial

Leads and develops a team of Auto Damage Claims Adjusters at General Motors Insurance. Oversees daily claims operations and fosters a culture of accountability and continuous improvement.

Posted 5/5/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $73,500 - $147,000 per yearWebsite

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process
Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
Coach, mentor, and teach Auto Damage Adjusters to support their continued growth and improvement
Consistently work to develop all Adjusters
Serve as an expert resource to representatives and colleagues regarding auto damage team processes and procedures
Review and evaluate auto damage claims, ensuring accuracy and adherence to company policies and procedures
Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters
Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction
Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management
Use established monitoring systems to QA, monitor, and evaluate performance
Generate appropriate action plans to enhance and improve performance of under-performing representatives
Effectively use reward and recognition tools to drive business results and associate satisfaction
Identify and implement strategies that will enhance the customer experience and improve productivity and performance

Requirements

What you’ll need

Knowledge and understanding of the insurance industry, to include advanced understanding of personal lines auto claims
Knowledge surrounding common industry claims systems and vendor products (ex Guidewire, Copart, ARMs, ISO, etc.)
Must have a passion for providing outstanding Customer Service
Possess strong leadership skills, including the ability to influence others, develop team members, and manage change and conflict
Excellent oral and written communication skills and proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization
Demonstrated ability to link specific activities to desired results
Strong knowledge of insurance policies, coverage, and claims settlement procedures
Ability to thrive in a collaborative environment with an eagerness to share ideas and support others
Effective analytical and problem-solving skills, with the ability to assess liability and coverage accurately
Attention to detail and ability to handle multiple tasks in a fast-paced environment
The ability to be resilient, bounce back from setbacks, and keep pushing forward with a positive attitude
High School Diploma or equivalent required; Bachelor’s Degree in a related field preferred
5+ years of auto claims handling experience required
3+ years of customer service experience required
Previous total loss and/or coverage and liability leadership experience preferred
Prior experience in coaching, training, and/or mentoring individuals preferred
Must obtain, hold and maintain a current Property and Casualty (P&C) or Personal Lines License in at least (1) US State required
Insurance designation (CPCU, SCLA, etc.) preferred

Benefits

Comp & perks

401K matching
bonding leave for new parents (12 weeks, 100% paid)
tuition assistance
training
GM employee auto discount
community service pay
nine company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

auto claims handlingbehavioral based coachingperformance evaluationsclaims settlement proceduresanalytical skillsproblem-solving skillscustomer serviceinsurance policiesclaims managementmonitoring systems

Soft Skills

leadershipcommunication skillsinterpersonal skillscollaborationinfluencechange managementconflict managementattention to detailresilienceteam development

Certifications

Property and Casualty LicensePersonal Lines LicenseCPCUSCLA