Change Administrator

GM Financial

. Maintain and administer the IT Change Control tool, policy, processes, methodologies, reporting and documentation for introducing changes into the IT production environment .

Posted 4/17/2026full-timeArlington • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Maintain and administer the IT Change Control tool, policy, processes, methodologies, reporting and documentation for introducing changes into the IT production environment
Managing changes and mitigating the risks involved to business production data, reports, processes and policies surrounding Sarbanes-Oxley 404 compliance, and IT hardware, software applications, databases, and any ITS initiative involving a change or addition to the production environment
Administer the IT Change Control Process
Ensure that the Change Control Process functions smoothly and efficiently, and that all process guidelines are followed
Administer and communicate changes to the GM Financial IT and Business environments
Monitor all Change Requests and Change Tickets for completeness
Maintain final approval and scheduling of all changes
Chair and facilitate the IT Change Advisory Board meetings (CAB)
Prepare weekly, monthly, quarterly and yearly metrics and compliance reports
Utilize the internal Change Control website
Utilize the SharePoint Change Control website
Provide support regarding the Change Control Tool and Process
Provide first Level support on Change Management ITSM software application issues
Attend periodic meetings and training as needed to support groups to include, question and answer sessions, current initiatives, process changes and updates, etc.
Participate in formal and informal training on the Change Management Process
Assist in special assignments or projects as needed

Requirements

What you’ll need

Knowledge of business processes
Some knowledge of security methodologies, policies, standards and best practices
Awareness of GM Financial's core business functions
Awareness of the consumer loan business
Knowledge of system applications
ITIL Foundations Certification preferred
Exposure to ITIL Change Management principles and methodologies
Broad knowledge base spanning multiple ITS and Business disciplines
Experience using ITSM software applications with Change Management
Basic knowledge of SharePoint Services
Knowledge of information technology systems, infrastructure and operations
Awareness of the Software Development Lifecycle
Strong in the use of Microsoft Office software
Ability to meet expected delivery dates and the tasks necessary to achieve objectives
Ability to analyze data using Excel for reporting and data mining purposes
Ability to interact with staff at all levels
Excellent writing and speaking skills
Strong people skills
Must be a self-starter and able to manage the investigations function with supervision
Experience with data visualization concepts and tools
Advanced computer skills and conversance in information technology issues
Ability to work directly with senior level management
0-2 years of experience in IT Change Management or related position Pref
High School Diploma
Associate Degree
Bachelor’s Degree or equivalent work experience specifically relating to position Required
Master’s Degree

Benefits

Comp & perks

401K matching
bonding leave for new parents (12 weeks, 100% paid)
training
GM employee auto discount
community service pay
nine company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Change ManagementITSM softwareExceldata visualizationMicrosoft OfficeIT Change ControlreportingdocumentationSarbanes-Oxley 404 compliancesystem applications

Soft Skills

analytical skillscommunication skillsinterpersonal skillsself-starterorganizational skillsability to meet deadlineswriting skillsspeaking skillspeople skillsability to interact with staff

Certifications

ITIL Foundations CertificationBachelor’s DegreeAssociate DegreeHigh School DiplomaMaster’s Degree