Change Administrator
GM Financial
full-time
Posted on:
Location Type: Hybrid
Location: Arlington • Texas • United States
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Tech Stack
About the role
- Maintain and administer the IT Change Control tool, policy, processes, methodologies, reporting and documentation for introducing changes into the IT production environment
- Managing changes and mitigating the risks involved to business production data, reports, processes and policies surrounding Sarbanes-Oxley 404 compliance, and IT hardware, software applications, databases, and any ITS initiative involving a change or addition to the production environment
- Administer the IT Change Control Process
- Ensure that the Change Control Process functions smoothly and efficiently, and that all process guidelines are followed
- Administer and communicate changes to the GM Financial IT and Business environments
- Monitor all Change Requests and Change Tickets for completeness
- Maintain final approval and scheduling of all changes
- Chair and facilitate the IT Change Advisory Board meetings (CAB)
- Prepare weekly, monthly, quarterly and yearly metrics and compliance reports
- Utilize the internal Change Control website
- Utilize the SharePoint Change Control website
- Provide support regarding the Change Control Tool and Process
- Provide first Level support on Change Management ITSM software application issues
- Attend periodic meetings and training as needed to support groups to include, question and answer sessions, current initiatives, process changes and updates, etc.
- Participate in formal and informal training on the Change Management Process
- Assist in special assignments or projects as needed
Requirements
- Knowledge of business processes
- Some knowledge of security methodologies, policies, standards and best practices
- Awareness of GM Financial's core business functions
- Awareness of the consumer loan business
- Knowledge of system applications
- ITIL Foundations Certification preferred
- Exposure to ITIL Change Management principles and methodologies
- Broad knowledge base spanning multiple ITS and Business disciplines
- Experience using ITSM software applications with Change Management
- Basic knowledge of SharePoint Services
- Knowledge of information technology systems, infrastructure and operations
- Awareness of the Software Development Lifecycle
- Strong in the use of Microsoft Office software
- Ability to meet expected delivery dates and the tasks necessary to achieve objectives
- Ability to analyze data using Excel for reporting and data mining purposes
- Ability to interact with staff at all levels
- Excellent writing and speaking skills
- Strong people skills
- Must be a self-starter and able to manage the investigations function with supervision
- Experience with data visualization concepts and tools
- Advanced computer skills and conversance in information technology issues
- Ability to work directly with senior level management
- 0-2 years of experience in IT Change Management or related position Pref
- High School Diploma
- Associate Degree
- Bachelor’s Degree or equivalent work experience specifically relating to position Required
- Master’s Degree
Benefits
- 401K matching
- bonding leave for new parents (12 weeks, 100% paid)
- training
- GM employee auto discount
- community service pay
- nine company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Change ManagementITSM softwareExceldata visualizationMicrosoft OfficeIT Change ControlreportingdocumentationSarbanes-Oxley 404 compliancesystem applications
Soft Skills
analytical skillscommunication skillsinterpersonal skillsself-starterorganizational skillsability to meet deadlineswriting skillsspeaking skillspeople skillsability to interact with staff
Certifications
ITIL Foundations CertificationBachelor’s DegreeAssociate DegreeHigh School DiplomaMaster’s Degree