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GM Financial

Customer Engagement Analyst

GM Financial

Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.

Posted 4/11/2026full-timeFort Worth • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies
PythonSQL

About the role

Key responsibilities & impact
  • Maintain thorough understanding of relevant Customer Experience data sources including: voice of the customer survey results, speech analytics, customer feedback/complaint database, customer live chat and messaging, chatbot, social media, contact center key metrics (emails, inbound calls, response time, etc.)
  • Partner with vendors in a collaborative manner to ensure Customer Experience software tools are being fully utilized
  • Foster partnerships with GMF Customer Experience departments to understand operational procedures and strategies
  • Perform reporting, ad hoc data mining, and analytical functions as needed to support information requests related to the customer experience from various internal customers
  • Present analysis to management in a clear, concise, convincing, and actionable format
  • Represent the Customer Experience organization as needed on corporate projects

Requirements

What you’ll need
  • 2-4 years of data mining and query tool experience required
  • 0-2 years of SAS, Python, or SQL experience preferred
  • Bachelor’s Degree required
  • Master’s Degree preferred

Benefits

Comp & perks
  • Generous benefits package available on day one to include: 401K matching
  • bonding leave for new parents (12 weeks, 100% paid)
  • tuition assistance
  • training
  • GM employee auto discount
  • community service pay
  • nine company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
data miningquery toolsSASPythonSQL
Soft Skills
collaborationcommunicationanalytical skillspresentation skills