Drive excellence in claims handling through data analysis, file audits, and quality reviews
Partner with claims leadership to identify trends, ensure regulatory compliance, and implement best practices
Focus on developing dashboards, audit processes, and improvement plans that enhance claim outcomes, service quality, and continuous improvement across the organization

Requirements

3+ years of experience with auto and/or casualty claims handling required
2+ years of experience in a claims compliance or claims quality role preferred
High School Diploma or equivalent required
Bachelor’s Degree in related field or equivalent work experience preferred
Auto and Casualty Claim handling experience
Claims Audit, Quality Improvement/Quality Assurance experience
Must have extensive knowledge of claims processes and procedures along with overall knowledge of insurance industry
Possess an understanding of Guidewire ClaimCenter
Project management experience preferred
Database proficiency desired
The preferred candidate has an ongoing pursuit of analytical credentials
Excellent written and oral communication skills needed
Ability to analyze data to form general rules or conclusions
Ability to understand and communicate regulatory requirements and develop claims best practices
Ability to use relevant information and sound judgment to determine whether processes or decisions comply with regulations or standards
Ability to work, coach, and mentor effectively in a team environment
Ability to establish and maintain effective working relationships with others
Analytical mindset and the ability to make data-driven decisions
Exceptional communication and interpersonal skills, with a focus on empathy and customer-centricity
Demonstrated ability to work collaboratively with cross-functional teams
Nimble and adaptable to a fast-paced and ever-changing environment
Strong problem-solving skills with a keen eye for detail
Self-motivated with a proactive approach to tackling challenges

Benefits

401K matching
Bonding leave for new parents (12 weeks, 100% paid)
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims handlingclaims auditquality improvementquality assurancedata analysisdashboard developmentproject managementdatabase proficiencyanalytical credentialsregulatory compliance

Soft Skills

written communicationoral communicationdata analysisteamworkcoachingmentoringrelationship buildinganalytical mindsetproblem-solvingadaptability