GM Financial

Insurance Sales and Service Representative I

GM Financial

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $22 per hour

Job Level

Junior

About the role

  • Provide insurance quotes using a consultative sales approach and close sales effectively
  • Deliver high-level support on coverage, billing, renewals, endorsements, and policy servicing
  • Enhance customer satisfaction and retention through exceptional service, issue resolution, and proactive follow-up
  • Collaborate across departments and represent OnStar Insurance professionally while executing leadership-driven processes

Requirements

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
  • Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
  • Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial’s culture
  • Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
  • Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
  • Strong analytical and problem solving skills with an action-oriented mindset
  • Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
  • Proactively manage time while balancing assigned accounts/tasks with minimal supervision
  • Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
  • Ability to type a minimum of 40 words per minute
  • Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management.
Benefits
  • 401K matching
  • bonding leave for new parents (12 weeks, 100% paid)
  • tuition assistance
  • training
  • GM employee auto discount
  • community service pay
  • nine company holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Office Suiteinsurance quotespolicy servicingcustomer inquiriescomplaint resolutionanalytical skillsproblem solvingtyping speed 40 wpm
Soft Skills
consultative sales approachcustomer satisfactionactive listeninginterpersonal skillswritten communicationoral communicationtime managementindependent workprofessionalism