GM Financial

First Notice of Loss Representative

GM Financial

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $18 - $32 per hour

Job Level

Junior

About the role

  • Provides first notice of loss support and claim creation for Auto Claims
  • Investigates to uncover the Auto claim customers' needs and manages the customer experience from Auto claim intake to the assignment of the claim
  • Answers incoming calls and emails from customers or other parties involved in claims; provides timely and correct product and service information
  • Assists customers by completing the first notice of loss process, directing calls, or initiating tools to assist the progression of the claim.
  • Ensures accuracy of first notice of loss entry
  • Obtains and inputs information relating to accidents for new claim creation
  • Assists with starting the claims process by initiating method of vehicle inspection, rental car set up, etc.
  • Provides excellent customer service at all times
  • Seeks guidance from team members to resolve issues and identify appropriate issues for escalation
  • Contributes to business goals, performance metrics, and effectively uses tools & technology
  • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events

Requirements

  • High School Diploma or equivalent required; Bachelor’s Degree in a related field preferred
  • 1 year of customer contact experience required
  • 2 years of customer service experience preferred
  • 6+ months of claims adjusting experience or 1 year of recent GM Financial customer service experience working in a member contact capacity or military experience preferred
  • Bilingual preferred (Spanish)
  • Must obtain, hold, and maintain a current All Lines Adjuster License in at least (1) US State required
Benefits
  • 401K matching
  • Bonding leave for new parents (12 weeks, 100% paid)
  • Tuition assistance
  • Training
  • GM employee auto discount
  • Community service pay
  • Nine company holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims adjustingcustomer servicefirst notice of lossaccident information inputvehicle inspectionrental car setup
Soft Skills
customer experience managementproblem solvingcommunicationteam collaborationadaptability
Certifications
All Lines Adjuster License