Insurance Sales and Service Supervisor
GM Financial
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
Visit company websiteExplore more
Salary
💰 $73,500 - $147,000 per year
About the role
- Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
- Coach, mentor, and teach sales and services reps to support their continued growth and improvement
- Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
- Foster and nurture a supportive environment by ensuring necessary steps are taken to correct or eliminate inappropriate behaviors
- Participate in proactive efforts to execute strategies and initiatives to optimize customer experience and department performance
- Serve as an expert resource to representatives and colleagues regarding sales and service processes and procedure, product knowledge, and system use and navigation
- Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
- Support corporate initiatives and facilitate an understanding of business needs to achieve company and department objectives
- Effectively use reward and recognition tools to drive business results and associate satisfaction
- Protect interest of company by ensuring actions of self and others are in compliance with policies and laws
- Use established monitoring systems to QA, monitor, and evaluate performance Generate appropriate actions plans to enhance and improve performance of under-performing representatives
- Execute strategies to ensure workforce objectives are achieved through tracking and monitoring of rep efficiency and schedule adherence
- Identify and implement sales and service strategies that will enhance the customer experience and improve productivity and performance
Requirements
- High School Diploma or equivalent required; Bachelor’s Degree or equivalent combination of education and experience preferred
- Minimum of 2+ years experience leading in a customer service environment or related work experience required
- Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date
Benefits
- Generous benefits package available on day one to include: 401K matching
- bonding leave for new parents (12 weeks, 100% paid)
- tuition assistance
- training
- GM employee auto discount
- community service pay
- nine company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcoachingmentoringteam productivityperformance improvementcustomer experience optimizationcommunicationinnovationproblem-solvingemployee satisfaction
Certifications
Property and Casualty LicensePersonal Lines License