Conversation Designer II
GM Financial
full-time
Posted on:
Location Type: Hybrid
Location: Arlington • Texas • United States
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About the role
- Own and continuously improve the overall chatbot/IVR design and user experience, using a variety of metrics and data-driven insights
- Participate across all product phases: discovery, delivery, and iteration
- Lead collaborative design reviews with the product team to ensure user-centric solutions.
- Delivers in a fast-paced, collaborative agile environment
- Practices holistic experience design
- Gathers a deep understanding of product business requirements, customer behavior, and technical limitations
- Present and advocate for user-centered design and effectively articulate design decisions
Requirements
- 3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required
- High School Diploma or equivalent required
- Bachelor’s Degree in related field or equivalent work experience required
- Certification in conversation design or UX design preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chatbot designIVR designnatural dialog flowsAI toolsmachine learningUX designdata-driven insightsuser experience designholistic experience designagile methodologies
Soft skills
collaborationuser advocacycommunicationdesign decision articulationcustomer behavior understandingproblem-solvingleadershipadaptabilitycritical thinkingcreativity
Certifications
conversation design certificationUX design certification