Cloud Service Engineer
glueckkanja AG
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Development and implementation of service processes
- Creation of service descriptions and onboarding processes
- Responsible for service onboarding and transitions
- Analysis of customers' service performance
- Identifying areas for improvement
- Standardization of service processes
- Support for internal service automation initiatives
- Central point of contact for customer inquiries
- Use of customer feedback for continuous improvement
- Optimization of managed environments for performance and security
Requirements
- Experience in cloud services
- Knowledge of Microsoft infrastructure and cloud solutions
- Experience with Microsoft 365 or Microsoft Azure
- Business-fluent German
- Fluent English
- Customer-oriented with strong communication skills
- Independent, structured way of working
Benefits
- Individualized and regular training and certifications
- Choice of smartphone and laptop
- Flexible working hours
- Team camaraderie and employee satisfaction
- Supportive team and meeting culture
- Various employee events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud servicesMicrosoft infrastructureMicrosoft 365Microsoft Azureservice processesservice onboardingservice performance analysisservice standardizationservice automation
Soft Skills
customer-orientedstrong communication skillsindependent workingstructured workingcontinuous improvement