Fraud Operations Manager

GlossGenius

Fraud Operations Manager overseeing end-to-end fraud program at GlossGenius. Defining strategy, managing fraud cases, and collaborating with teams to enhance customer safety in payments.

Posted 5/22/2026full-timeNew York City • California, New York • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Own GlossGenius's fraud program end-to-end - define strategy, detection rules, and response protocols - evolving them as volume and fraud patterns change
Build investigation workflows for chargebacks, disputes, suspicious transactions, and account takeovers that enable fast, accurate action
Drive down fraud losses by identifying emerging attack vectors and implementing controls before they scale, without degrading the user experience
Partner with Payments and Engineering to shape fraud tooling roadmaps, translating operational pain points into product requirements
Manage chargeback and dispute operations end-to-end, including evidence compilation, representment strategy, and win-rate optimization
Build reporting and alerting that gives leadership real-time visibility into fraud trends, financial exposure, and operational performance
Develop policies and SOPs that balance risk mitigation with customer experience

Requirements

What you’ll need

5+ years in fraud operations, payments risk, or trust & safety - ideally in fintech, payments, or a marketplace with real transaction volume
Hands on experience managing chargebacks, disputes, and fraud investigations at scale; you know card network rules and how to win representments
Strong analytical skills - you’re comfortable pulling and interpreting transaction data to spot patterns, set thresholds, and measure intervention impact
Demonstrated use of AI tools (e.g., Claude, ChatGPT, Cursor) to build automations or improve workflow efficiency
Experience building fraud programs from early stages or maturing existing ones
Familiarity with payment processors (Stripe, Adyen, or similar), chargeback management platforms, and fraud detection tools

Benefits

Comp & perks

Flexible PTO
Competitive health & dental insurance options, with premiums partially covered by GG
Fertility and adoption benefits via Carrot and Kindbody
Generous, fully-paid parental leave policy
401k benefit — employees are eligible to contribute starting day 1 of employment
Professional Development — employees receive a yearly stipend for approved learning and educational-related expenses
Pre-tax commuter benefits
Dependent Care FSA
Home office support
Team Bonding opportunities — as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud operationspayments risktrust & safetychargebacks managementdispute managementfraud investigationsanalytical skillsdata interpretationAI toolsfraud program development

Soft Skills

strategic thinkingproblem-solvingcommunicationcollaborationadaptabilityattention to detailleadershipworkflow efficiencyrisk mitigationcustomer experience