Field Service Technician

GLORY

Field Service Technician repairing and installing GLORY cash-handling equipment. Managing customer service, diagnostics, upgrades, and field-site support across the Yakima territory.

Posted 8/21/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment, with a strong focus on customer service and technical proficiency in electro-mechanics and electrical engineering. Capable of managing parts, tools, and adhering to safety guidelines while ensuring customer satisfaction.

Highest-signal resume keywords

Troubleshooting SkillsHigh-Speed Cash-Handling Equipment RepairCustomer Service ExcellenceElectro-Mechanics KnowledgeTechnical Field Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing High-Speed EquipmentElectrical SchematicsAC/DC Power DistributionDigital/Analog CircuitryMechanical DrawingsTechnical Field ServiceMath CalculationsSystem DiagnosisMachine Installation

Soft Skills

Communication SkillsCustomer Satisfaction FocusAutonomous WorkStress ManagementTeam Collaboration

Tools & Technologies

Microsoft OfficeNetwork SitesEmail CommunicationCash-Handling EquipmentPersonal Computers

Certifications & Qualifications

Certificates in MechanicsCertificates in ElectronicsCertificates in AutomationCertificates in Data Processing

Industry Keywords

Customer ServiceEnvironmental Health & SafetyField Service RepairFinancial InstitutionsRetail StoresATM ExperienceCheck SortersMail SortersCurrency SortersOn-Call Rotation

About the role

Key responsibilities & impact

Manage all aspects of customer service and care with clients
Independently troubleshoot and repair high-speed cash-handling equipment
Track and manage parts and tools
Stay current with technical and functional changes to GLORY equipment
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customers apprised of progress during maintenance or system downtime
Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades
Adhere to safety guidelines and policies
Complete required Environmental Health & Safety training
Timely report job-site accidents involving injury or property damage
Drive from home daily to customer sites in the assigned territory
Report to the District Service Manager

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields such as mechanics, electronics, automation, or data processing preferred
Excellent customer service and communication skills
Working knowledge of personal computers, especially Microsoft Office, network sites, and email communication
Logical troubleshooting skills and ability to isolate problems at PCB or component level
Ability to work with electrical schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper-handling machines such as check sorters, mail sorters, or currency sorters; ATM or copier experience preferred
3–5 years of technical field service repair experience preferred
Valid driver’s license
Ability to live within a reasonable commute from the assigned territory
Ability to lift up to 50 pounds without assistance
Ability to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
Must be able to work at customer sites as needed, including financial institutions, casinos, truck stops, recreational parks, and retail stores
Ability to work weekends and/or holidays on a rotational basis
Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends
Ability to drive to customer sites during working hours
Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision
Ability to read and complete simple math calculations
Ability to withstand moderate amounts of stress

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity, including 2.5% employer base contribution and employer match of 3% up to 6% of employee contribution
Health insurance with three Blue Cross Blue Shield medical plans
Paid Parental Leave
MDLive 24/7 Virtual Doctor and Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Company-paid Basic Life Insurance and AD&D
Company-paid Short-Term Disability, Long-Term Disability, and Employee Assistance Program
Paid Vacation
Paid Sick days based on City/State requirements
9 to 11 paid holidays
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company vehicle/insurance for certain positions
10% shift differential for working 2nd shift hours
Company van provided
Tuition assistance