Field Service Technician

GLORY

Field Service Technician repairing GLORY’s high-speed cash-handling equipment. Driving from home to customer sites and managing installations, upgrades, troubleshooting, and repairs.

Posted 8/21/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment while ensuring customer satisfaction. Proficient in technical field service with a strong understanding of electro-mechanics and electrical engineering principles.

Highest-signal resume keywords

Troubleshooting SkillsCustomer ServiceTechnical Field Service RepairElectro-Mechanics KnowledgeValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing High-Speed Cash-Handling EquipmentAC/DC Power DistributionDigital/Analog CircuitryWorking with Electric SchematicsLogic DiagramsMechanical DrawingsHardware/Software UpgradesTechnical Field Service ExperienceEnvironmental Health & Safety Training

Soft Skills

Excellent Communication SkillsCustomer Satisfaction FocusAbility to Work Autonomously

Tools & Technologies

Microsoft OfficeNetwork SitesEmail Communication

Certifications & Qualifications

Certificates in MechanicsCertificates in ElectronicsCertificates in AutomationGaming Licensing (may be required)

Industry Keywords

High-Speed Paper Handling MachinesCheck SortersMail SortersCurrency SortersATM ExperienceCopier ExperienceField Service RepairCustomer SitesFinancial InstitutionsRetail Stores

About the role

Key responsibilities & impact

Directly manage all aspects of customer service and care with clients
Independently troubleshoot and repair high-speed cash-handling equipment
Track and manage parts and tools
Stay current with technical and functional changes to GLORY equipment
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customers apprised of progress during maintenance or system downtime
Complete machine installations
Complete Engineering Change Notices affecting system upgrades
Perform hardware/software upgrades that may require technical assistance
Adhere to safety guidelines and policies
Complete required Environmental Health & Safety training
Timely report job-site accidents involving injury or property damage
Drive from home to customer sites in the assigned territory using a company van
Report to the District Service Manager

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
Excellent customer service and communication skill
Working knowledge of personal computers, especially Microsoft Office, network sites, and email communication
Logical troubleshooting skills and capability to isolate problems at PCB or component level
Ability to work with electric schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper handling machines such as check sorters, mail sorters, and currency sorters; ATM or copier experience preferred
3–5 years of technical field service repair experience preferred
Valid Driver’s License
Must be able to lift up to 50 pounds without assistance
Must be able to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
Must be able to work at all customer sites as needed
Ability to work weekends and/or holidays on a rotational basis
Must be available for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends
Must be able to drive to customer sites during working hours
Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision
Must live within a reasonable commute from the assigned territory
Must be able to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores
Gaming licensing may be required after the time of hire
24/7 availability may be necessary on rare occasions

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate; Glory matches 3% up to 6% of your contribution
Health insurance – 3 medical plans through Blue Cross Blue Shield
Paid Parental Leave
MDLive – 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D – Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
Paid Vacation
Paid Sick days based on City/State requirements
Paid Holidays – 9 to 11 days
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company Vehicle/Insurance – this benefit only applies to certain positions
Comprehensive Benefit Package
Tuition assistance
Career Advancement
Bonus Opportunities