Field Service Technician – 2nd Shift

GLORY

Field Service Technician repairing GLORY high-speed cash-handling equipment. Providing customer service, installations, troubleshooting, and upgrades at assigned customer sites.

Posted 8/21/2026full-timeRemote • Illinois, Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment, with a strong focus on customer service and technical communication. Proficient in working with electrical schematics and maintaining customer satisfaction during service operations.

Highest-signal resume keywords

Troubleshooting SkillsCustomer ServiceTechnical Field Service RepairElectrical Engineering KnowledgeValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing High-Speed Cash-Handling EquipmentWorking with Electrical SchematicsAC/DC Power DistributionDigital/Analog CircuitryTechnical Field Service RepairMachine InstallationsHardware/Software UpgradesEnvironmental Health & Safety TrainingLogical Problem Isolation

Soft Skills

Excellent Communication SkillsCustomer Satisfaction FocusAbility to Work Autonomously

Tools & Technologies

Microsoft OfficePersonal ComputersNetwork SitesEmail

Certifications & Qualifications

Certificates in Related Fields

Industry Keywords

High-Speed Paper-Handling MachinesATMsCopier MachinesFinancial InstitutionsCasinosRetail Stores

About the role

Key responsibilities & impact

Manage all aspects of customer service and care
Independently troubleshoot and repair high-speed cash-handling equipment
Track and manage parts and tools
Stay current with technical and functional changes to GLORY equipment
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customers informed during maintenance or system downtime
Complete machine installations, Engineering Change Notices, and hardware/software upgrades
Follow safety guidelines and policies
Complete required Environmental Health & Safety training
Report job-site injuries and property damage promptly
Work with the District Service Manager
Drive from home to customer sites using the provided company van

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields preferred
Excellent customer service and communication skills
Working knowledge of personal computers, Microsoft Office, network sites, and email
Logical troubleshooting skills and ability to isolate problems at PCB or component level
Ability to work with electrical schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper-handling machines, ATMs, or copier machines; ATM or copier experience preferred
3–5 years of technical field service repair experience preferred
Valid driver's license
Ability to lift up to 50 pounds without assistance
Ability to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
Must be able to work at customer sites, including financial institutions, casinos, truck stops, recreational parks, and retail stores
Ability to work weekends and/or holidays on a rotational basis
Availability for an on-call rotation, typically once every 3 to 5 weeks
Ability to drive to customer sites during working hours
Occasional travel outside the assigned territory, including air and overnight travel
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision
Must live within a reasonable commute from the assigned territory

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity, including 2.5% base employer contribution and employer matching
Health insurance with three Blue Cross Blue Shield medical plans
Paid Parental Leave
MDLive 24/7 Virtual Doctor and Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Company-paid Basic Life Insurance and AD&D
Company-paid Short Term Disability, Long Term Disability, and Employee Assistance Program
Paid Vacation
Paid Sick days based on City/State requirements
9 to 11 paid holidays
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company vehicle/insurance for certain positions
10% shift differential for 2nd shift hours
Company van provided