Field Service Technician

GLORY

Field Service Technician repairing GLORY cash-handling equipment and managing customer service. Driving daily to customer sites across the assigned territory.

Posted 8/21/2026full-timeRemote • Colorado, Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment, ensuring customer satisfaction through effective communication and technical support. Proficient in working with electrical schematics and maintaining compliance with safety guidelines.

Highest-signal resume keywords

Troubleshooting SkillsHigh-Speed Cash-Handling Equipment RepairCustomer Service SkillsElectrical Schematics KnowledgeTechnical Field Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electro-MechanicsElectrical EngineeringAC/DC Power DistributionDigital/Analog CircuitryRepairing High-Speed Paper-Handling MachinesLogic DiagramsMechanical DrawingsData ProcessingEnvironmental Health & Safety TrainingMath Calculations

Soft Skills

Excellent Communication SkillsLogical Problem SolvingAbility to Work AutonomouslyCustomer Satisfaction FocusStress Management

Tools & Technologies

Microsoft OfficeNetwork NavigationEmail CommunicationCompany Van

Certifications & Qualifications

Certificates in MechanicsCertificates in ElectronicsCertificates in AutomationValid Driver's License

Industry Keywords

Technical Field ServiceGaming LicensingFinancial InstitutionsCasinosRetail StoresCheck SortersMail SortersCurrency SortersATMsCopiers

About the role

Key responsibilities & impact

Manage all aspects of customer service and care with clients
Troubleshoot and repair high-speed cash-handling equipment independently
Track and manage parts and tools
Stay current on technical and functional changes to GLORY equipment
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customers informed of progress during maintenance or system downtime
Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades
Adhere to safety guidelines and policies
Complete required Environmental Health & Safety training
Timely report job-site injuries or property damage
Drive from home to customer sites using the company van
Report to the District Service Manager

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields such as mechanics, electronics, automation, or data processing preferred
Excellent customer service and communication skills
Working knowledge of personal computers, Microsoft Office, network navigation, and email communication
Logical troubleshooting skills and ability to isolate problems at PCB or component level
Ability to work with electrical schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper-handling machines such as check sorters, mail sorters, currency sorters, ATMs, or copiers; ATM or copier experience preferred
3–5 years of technical field service repair experience preferred
Valid driver's license
Ability to live within a reasonable commute of the assigned territory
Ability to lift up to 50 pounds without assistance
Ability to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
Ability to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores
Ability to work weekends and/or holidays on a rotational basis
Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends
Ability to drive to customer sites during working hours
Ability to travel occasionally outside the assigned territory, including air and overnight travel
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision
Must be able to read, complete simple math calculations, and withstand moderate amounts of stress
Gaming licensing may be required after hire

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity – 2.5% base contribution and employer match of 3% up to 6% of employee contribution
Health insurance with three Blue Cross Blue Shield medical plans
Paid Parental Leave
MDLive 24/7 Virtual Doctor and Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Company-paid Basic Life Insurance and AD&D
Company-paid Short-Term Disability, Long-Term Disability, and Employee Assistance Program
Paid Vacation
Paid Sick Days based on City/State requirements
9 to 11 paid holidays
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Internal promotion and career advancement opportunities
Company vehicle and insurance for certain positions
Tuition assistance
Company van provided