Field Service Technician

GLORY

Field Service Technician repairing GLORY’s high-speed cash-handling equipment. Serving customer sites through troubleshooting, installations, upgrades, and maintenance.

Posted 8/10/2026full-timeBrooklyn • New York • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment while ensuring exceptional customer service and satisfaction. Proficient in working with electrical schematics and maintaining compliance with safety guidelines.

Highest-signal resume keywords

Customer Service ManagementTroubleshooting SkillsElectro-Mechanics KnowledgeTechnical Field Service Repair ExperienceValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing High-Speed Cash-Handling EquipmentWorking with Electrical SchematicsAC/DC Power DistributionDigital/Analog CircuitryTechnical Field Service RepairMachine InstallationEnvironmental Health & Safety TrainingLogical Problem SolvingMechanical Drawings

Soft Skills

Excellent Communication SkillsCustomer Satisfaction FocusAbility to Work Autonomously

Tools & Technologies

Microsoft OfficeNetwork NavigationEmail Communication

Certifications & Qualifications

Certificates in Related Fields

Industry Keywords

High-Speed Paper-Handling MachinesCheck SortersCurrency SortersATMsField ServiceFinancial InstitutionsCasinosRetail Stores

About the role

Key responsibilities & impact

Directly manage all aspects of customer service and care with clients
Independently troubleshoot and repair a variety of high-speed cash-handling equipment
Track and manage parts and tools
Stay abreast of changes in technical and functional elements of GLORY equipment
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customers apprised of progress during maintenance or down-system situations
Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades that may require technical assistance
Adhere to safety guidelines and policies
Complete required Environmental Health & Safety training
Timely report job-site accidents involving injury or property damage
Drive from home to customer sites and work at customer locations
Participate in on-call rotation and occasional travel outside the assigned territory

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields preferred
Excellent customer service and communication skill
Working knowledge of personal computers, especially Microsoft Office, network navigation, and email communication
Logical troubleshooting skills and ability to isolate problems at PCB or component level
Ability to work with electrical schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper-handling machines such as check sorters, mail sorters, currency sorters, ATMs, or copier machines preferred
3-5 years of technical field service repair experience preferred
Hold a valid driver’s license
Must be able to lift up to 50 pounds without assistance
Must be able to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
Must be able to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores
Ability to work weekends and/or holidays on a rotational basis
Must be available for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends
Must be able to drive to customer sites during working hours
Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate; Glory matches 3% up to 6% of your contribution
Health insurance – 3 medical plans through Blue Cross Blue Shield
MDLive – 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D – Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
Paid Vacation
Paid Sick days based on City/State requirements
Paid Holidays – 9 to 11 days based on start date
Paid Parental Leave
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company Vehicle/Insurance – this benefit only applies to certain positions
10% shift differential for working 2nd shift hours