Field Service Engineer

GLORY

Field Service Engineer maintaining customer technology and performing electro-mechanical repairs in the UK. Independent role requiring fault diagnosis, documentation, and customer service excellence.

Posted 6/19/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
Carry out preventative maintenance to reduce downtime and improve reliability.
Provide clear customer updates and set expectations during service activity.
Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.
Work to agreed service levels (SLAs) that help keep customer operations running smoothly because most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.

Requirements

What you’ll need

Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
Strong fault-finding ability across electro-mechanical systems.
Confident using a Windows laptop for diagnostics, reporting, and communication.
Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
Excellent customer service and communication skills (written and verbal).
Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
Full UK driving licence.
Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.
Experience adhering to SLAs and managing high-priority callouts.
Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
Experience with hardware/software upgrades, device configuration, or remote support tools.
Coaching/mentoring ability (supporting less experienced engineers).

Benefits

Comp & perks

25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
Company vehicle that is available for private use
Tools and parts support
Competitive company pension scheme
Ongoing training and development
Private medical insurance for all employees (enhanced membership can be purchased for other family members)
Dental insurance for all employees
Life assurance
Income protection scheme
Employee assistance programme
Employee Wellbeing events and Mental Health First Aiders
Employee My Benefits portal offering extensive retail discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fault diagnosiselectro-mechanical systems repairnetwork connectivityLAN connectionsIP addressingtroubleshootingpreventative maintenancehardware upgradessoftware upgradesdevice configuration

Soft Skills

customer servicecommunication skillstime managementprioritizationcoachingmentoringproblem-solvingattention to detailadaptabilitycollaboration

Certifications

Full UK driving licence